Keith Nichols | Page 6

Wow! What a great purchasing experience I had at Mercedes of Silver Spring. Mr. Edward Moore assisted me from start to finish with my purchase and was not What a great purchasing experience I had at Mercedes of Silver Spring. Mr. Edward Moore assisted me from start to finish with my purchase and was nothing but perfect! He was responsive and happy to answer all my many questions. He made me feel like family! Mr. Moore: customer service-A+, professionalism-A+ , responsiveness- A+! Mr. Keith, super awesome, and gave me a superb rate on my trade-in. Charlotta Whitney, (known her since middle school) provided an incredible and very detailed guide of how my new car works! Thank you all, but in particular Mr. Moore for making my first Mercedes experience a memorable one! To those reading this review, know that you are in good hands with this Mercedes family…especially Superman Mr.Moore!! Thank you Mr. Moore and the Mercedes of Silver Spring family. 😊 More

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Well organized attractive internal design of the dealership. The staff was pleasant and attentive. I did not feel rushed or coerced. Shauntee was very knowledgeable about the various models. I appre dealership. The staff was pleasant and attentive. I did not feel rushed or coerced. Shauntee was very knowledgeable about the various models. I appreciated the Managers willingness to negotiate the sales price. The Financial agent was able to find a reasonable interest rate and I was impressed with the documentation being offered in an electronic format which made the signing process very easy. Overall great experience.. More

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Great Experience and my rep Cliff Frazier made sure I was comfortable with all details surrounding my purchase. comfortable with all details surrounding my purchase. More

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Cliff made the buying process so easy. He was patient with me and really understood what I was looking for. He stayed in my budget and took time to find exactly what I wanted. Made my drea He was patient with me and really understood what I was looking for. He stayed in my budget and took time to find exactly what I wanted. Made my dream come true. Mercedes Silver Spring was warm and welcoming. I highly recommend to friends and family. More

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Shauntee is an amazing person and salesperson. She was so patient and she stuck with me through the whole process to get the deal done! Best experience I have had ever in buying a car! She was so patient and she stuck with me through the whole process to get the deal done! Best experience I have had ever in buying a car! More

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Shauntee was AMAZING! Very friendly and personable. Knew all the great features of the car. Even remembered my favorite color and had birthday balloons and a gift for me w Very friendly and personable. Knew all the great features of the car. Even remembered my favorite color and had birthday balloons and a gift for me when I came back to drop off my title. She made the entire experience a breeze! Keep her forever! :) More

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Attentive and knowledgeable agent. Ensures that you understand the car and it’s functionality before and after sales. Ensures that you understand the car and it’s functionality before and after sales. More

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Thank Edward for your time, patience and expertise. We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you t We came back yesterday specifically to make sure we purchased our first Mercedes from you. Consider yourself part of the Harvey family. Wishing you the best. Wendy & Cameron Harvey More

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Chevist Mitchell was super accommodating and worked hard in every respect. Would definitely recommend him to others. Also, Keith Nichols worked a fair deal and made it all work easily. in every respect. Would definitely recommend him to others. Also, Keith Nichols worked a fair deal and made it all work easily. More

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Great personnel and customer service. Great management staff as well and always willing to help and go above and beyond. Great management staff as well and always willing to help and go above and beyond. More

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