Keith Nichols | Page 7

Mercedes of Silverspring is trustworthy, service is quick &painless. Didn't feel rushed. They listened to me. Ashley is the BEST customer service representative. I appreciate her calmness, patience and the &painless. Didn't feel rushed. They listened to me. Ashley is the BEST customer service representative. I appreciate her calmness, patience and the clarity she provided through the whole process. There was no pressure. The loan process was seamless, and overall this location in my opinion has the best manager. Keith ensures customers gets the best service, he is very patient, and asked to be contacted in case I have any concerns. Follow-up after purchase has been great. Thank you Mercedes of Silverspring I am enjoying my ride. More

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Our experience with this dealership during the past several years has been pleasant and courteous. Working with Ashley at this dealership has been wonderful and highly recommended. several years has been pleasant and courteous. Working with Ashley at this dealership has been wonderful and highly recommended. More

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Not just one of my favorite dealerships, one of my favorite places to be in the whole world favorite places to be in the whole world More

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The dealership is Very clean, neat and organized. The setup for privacy to take phone calls & telework is awesome. The setup for privacy to take phone calls & telework is awesome. More

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Ashley Ellis is amazing bought my car from her and have experienced nothing but the best customer service from her and the dealership. experienced nothing but the best customer service from her and the dealership. More

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Mercedes Benz of Silver Spring MD is truly a World Class Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s ex Dealership selling and Servicing World Class Automobiles!! Your complete satisfaction is the goal of everyone in the Dealership! From Tom Rodkey’s expert precision Service Department, my service representative Elio, James in Sales to Keith in management and Dorit in the Finance Department. Their passion and professionalism is displayed in their work!! The entire Dealership makes you feel at home and you are treated better than Family!! Mercedes Benz of Silver Spring MD is the Best!! Thanks Guys you put the fun back in the automotive experience!!! EB More

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Edward Moore was superb from our first conversation to the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely the last document I signed. I told him recently out of all the years I’ve been buying cars I have never met a salesman as good as him. I definitely plan to send him referrals. He’s now stuck with me Thanks Mr. Moore, you are simply the best. I appreciate you so much!! More

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Chevist is a great salesperson. He’s very knowledgeable; explained the different functions of all the cars I was interested.. Keith, May, & Jim were great as well! Thank y’all! He’s very knowledgeable; explained the different functions of all the cars I was interested.. Keith, May, & Jim were great as well! Thank y’all! More

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Excellent customer service. Thank you Mr Chevist for assisting me in choosing without influencing my decision. Thank you for being patient in explaining and listening to all my Thank you Mr Chevist for assisting me in choosing without influencing my decision. Thank you for being patient in explaining and listening to all my questions. Sincerely appreciated. I love my ride. Blessings always 🙏 More

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I came into the dealership to purchase a pre-owned certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely hel certified vehicle. I was welcomed and helped by the dealership staff. Marcelo the salesperson that helped me was very knowledgeable and extremely helpful throughout the whole process. The rest of the staff ensured that my whole sales experience was perfect without any issues. I’ll be coming back for my next car for sure! More

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