Keith Schmeling
Keith Schmeling at Luther St. Cloud Honda
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Keith Schmeling | Page 11

Service Manager

Luther St. Cloud Honda

1500 Highway 23 West
Waite Park, MN 56387

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4.6
163 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

25 yrs, 3 mos

4.6

163 Reviews

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163 Reviews of Keith Schmeling

July 04, 2020

Dealership Rating
Employee Rating

Amazing work as always from the techs, and a nice inside and outside wash by the detailers, but the service advisors seem to lack empathy and any customer service skills as per usual. More

by Jayden Thom
Recommend Dealer
No

Other Employees Tagged: Casey Van Dorn , Nick Martel, Davion Barrett

June 28, 2020

Dealership Rating
Employee Rating

Excellent service. The service department treats us like family not just a customer. They provide great recommendations on what needs to be fixed immediately and what can wait for future visits More

by Highnoonrider.
Recommend Dealer
Yes
Jun 30, 2020

Luther St. Cloud Honda responded

Glad to hear that our Service Team provides excellent service and treats you like family. Your business is important to us. Thank you for taking time to write this 5 star review. We look forward to seeing you again!

June 12, 2020

Dealership Rating
Employee Rating

Good experience/ friendly people This is the second new car we have purchased from Luther Honda. When we were asked to come in for an offer on our 2017 CRV so we could buy a newer c More

by FRITZRLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mark Hieb, David Starc

Jun 16, 2020

Luther St. Cloud Honda responded

Thank you for your kind words about David. It's great to hear that you would work with him in the future. Enjoy your new Honda!

May 15, 2020

Dealership Rating
Employee Rating

Great service. Took care of CD player install in timely manner adjusted tonneau cover so it latches properly. Got vehicle back clean. Really like the car wash after service. More

by 2009newnissanowner
Recommend Dealer
Yes

Other Employees Tagged: Dane Fransen , Josh Reinke

May 18, 2020

Luther St. Cloud Honda responded

It's nice to hear that our Service Team got you back on the road quickly. Your time is valuable. Thank you for your business.

March 31, 2020

Dealership Rating
Employee Rating

Very clean, nice and friendly people there. Everyone knew exactly what to do and how to go about explaining things to me and making the process very easy and snooth. More

by ANDWAY3
Recommend Dealer
Yes

Other Employees Tagged: Casey Van Dorn

Apr 06, 2020

Luther St. Cloud Honda responded

Thank you for your kind words about our Team. It's great to hear that your visit went smoothly. We appreciate your business, and look forward to seeing you again!

February 13, 2020

Dealership Rating
Employee Rating

I actually have had nothing but excellent experiences. Dane is so knowledgeable, polite, and approachable...even when I ask too many questions! Keith jumped right in and offered to help also when I had an More

by daisymack24
Recommend Dealer
Yes

Other Employees Tagged: Dane Fransen

Feb 14, 2020

Luther St. Cloud Honda responded

We are grateful for your loyalty.Your business is important to us. Thank you for taking time to write this 5 star review. We look forward to seeing you again!

February 13, 2020

Dealership Rating
Employee Rating

Very good dealership. Easy to work with. I wanted a 2020 ridge line in blue and they found one for me at another dealership at a fair price. More

by 2009newnissanowner
Recommend Dealer
Yes

Other Employees Tagged: Casey Van Dorn, Sue Theisen, Mike Fox , Donnie Ekstrom, Mark Hieb

Feb 14, 2020

Luther St. Cloud Honda responded

Thank you for sharing about your recent visit. Your kind words mean alot to us. It's great to hear that we were able to locate the vehicle you wanted. We appreciate your business. Enjoy your new Honda!

February 02, 2020

Dealership Rating
Employee Rating

I bought my car from here back in September. I enjoy the customer service and the clean and comfortable waiting area. I can have a coffee and enjoy the WiFi while I wait for service to be completed. Every o More

by latashasimmons97.ls
Recommend Dealer
Yes

Other Employees Tagged: Dane Fransen, Stacey Dingmann, Casey Van Dorn, Josh Anderson, Sue Theisen, Andrew Conway , Donnie Ekstrom, Scott Harris, Taylor Wobschall, Maddie

Feb 04, 2020

Luther St. Cloud Honda responded

Latasha we are so appreciative of your kind words. Customer satisfaction is very important to us. Thank you so much for your business. We look forward to seeing you again!

January 01, 2020

Dealership Rating
Employee Rating

Maintenance check, tires Keith and Dane were terrific as they always are, getting me in promptly. This appt was New Year’s eve and they were very busy. Keith handled the serv More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dane Fransen, Stacey Dingmann, Casey Van Dorn , Brandon—I think he’s moved to another Honda Store-service group.

Jan 02, 2020

Luther St. Cloud Honda responded

Angie thank you for your kind words about our Team. We are so happy that we have been able to assist you for the past 14 years! We value your business. We appreciate your time to write this 5 star review, and look forward to working for you in the future!

December 25, 2019

Dealership Rating
Employee Rating

Last minute service request Luther Honda St. Cloud went above and beyond solving a logistics problem. The work performed was expertly completed and I’m thrilled with the way thei More

by JJMNELSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 26, 2019

Luther St. Cloud Honda responded

It's always nice to hear that our Service Team provided a 5 star experience. We are grateful for your kind words. Thank you for your business. We look forward to seeing you again!

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