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Keith Schmeling
Keith Schmeling | Page 3
Service Manager
Luther St. Cloud Honda
1500 Highway 23 West
Waite Park, MN 56387
164 Reviews
Dealership Experience
14 yrs, 7 mos
Industry Experience
27 yrs, 2 mos
164 Reviews of Keith Schmeling
April 04, 2023
The service center was great! My problem is with the Luther company. Prior to buying my CR-V, I was a St Cloud Toyota customer. I had free oil changes for 2 years including tire My problem is with the Luther company. Prior to buying my CR-V, I was a St Cloud Toyota customer. I had free oil changes for 2 years including tire rotations. All Luther gives you is a discount on gas and car washes tied to only Holiday gas stations! I can get this by buying fundraising cards from school kids for $20.00! There were no incentives when buying my car in the first place either. Why would I be a loyal customer in the future? More
by deb.stevebisset
Verified Customer
April 01, 2023
They got us in on short notice for a wheel alignment and new windshield wiper blades. They ran the CRV through the car wash and advised us on regular maintenance on our next visit. new windshield wiper blades. They ran the CRV through the car wash and advised us on regular maintenance on our next visit. More
by HANKVANERP
Other Employees Tagged: Dane Fransen
March 18, 2023
Service was great! Lack of commutation from staff. I was told I would have free rotation and then was charged for it. I was only told that we would be charged 100 dolla Lack of commutation from staff. I was told I would have free rotation and then was charged for it. I was only told that we would be charged 100 dollars deductible on the warranty and nothing else. Than when checking out no details given. Talked to manager about concerns and they were not helpful at all. Always have had great service so not sure about this last visit. More
by gophersmn00
Other Employees Tagged: Stacey Dingmann, Jimmy Gray
March 03, 2023
Excellent customer service and professionalism. Provided clear explanation of needed/required work and continued to update while waiting for service to be completed. Provided clear explanation of needed/required work and continued to update while waiting for service to be completed. More
by upnorth.jeanclark
Other Employees Tagged: Casey Van Dorn
February 20, 2023
I was charged twice for replacing a light bulb. I was in for an oil change a while ago and asked them to replace my passenger side amber bulb next to the headlight. I pointed the bulb out to the pe I was in for an oil change a while ago and asked them to replace my passenger side amber bulb next to the headlight. I pointed the bulb out to the person checking me in. After paying for the bulb replacement and the oil change, I got home and noticed that the bulb was still out. When I came back in for another oil change this past weekend, I explained this to the person checking me in. He called the service manager and he stated that if it would've been less time that had passed they would've changed it no charge. I had already paid for it and was then charged again. Considering how overpriced your service is I would think that you'd try to make up for that with decent customer service. This is clearly not the case! I'm very disappointed!! Also, you used to offer rides when someone was having their car serviced. I asked for this and was told that they don't have drivers on weekends. More
by DLENZEN
Other Employees Tagged: Jimmy Gray
February 18, 2023
Bought a used vehicle and they took care of repairs after discover after the purchase. Thanks for the great service. discover after the purchase. Thanks for the great service. More
by Kris
Other Employees Tagged: Brian Rothstein, Dane Fransen, Stacey Dingmann, Casey Van Dorn, Mike Fox, Jimmy Gray, Josh Nelson , Chad Arthur, Steve Walsh
January 11, 2023
Was greeted with friendly staff upon arrival. Service was amazing! Keith was very nice and helpful. The shuttle service was super helpful for me. Service was amazing! Keith was very nice and helpful. The shuttle service was super helpful for me. More
by mnottos
Other Employees Tagged: Jimmy Gray
January 07, 2023
Great Work your the PROFESSIONALS I only go to you! I wish all of you an happy Spring and Profitable Summer. I wish all of you an happy Spring and Profitable Summer. More
by michelle.peterick
Other Employees Tagged: Dane Fransen, Stacey Dingmann, Casey Van Dorn, Jimmy Gray , Chad Arthur, Steve Walsh
December 23, 2022
The Luther crew was excellent. Everything was communicated kindly and quickly. The work was completed quickly. They made sure that I was satisfied with the service. Everything was communicated kindly and quickly. The work was completed quickly. They made sure that I was satisfied with the service. More
by LTH
Other Employees Tagged: Dane Fransen, Stacey Dingmann
December 12, 2022
Honda's service department is the best. I have never had a bad experience or an unfriendly interaction with any of the staff. I have never had a bad experience or an unfriendly interaction with any of the staff. More
by Cdub
Other Employees Tagged: Dane Fransen, Stacey Dingmann, Jimmy Gray
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