Keith Sutton | Page 79

March 2020 Service Keith Sutton is the King of Service !! Friendly, professional, explains everything in complete detail. Answers all questions Always has a smile on Keith Sutton is the King of Service !! Friendly, professional, explains everything in complete detail. Answers all questions Always has a smile on in face when you walk in. More

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Cheryl Cooper was great! She made me feel very comfortable from the initial Telluride presentation all the way through to the key handoff. She also made sure I knew how all the bells and whistles comfortable from the initial Telluride presentation all the way through to the key handoff. She also made sure I knew how all the bells and whistles worked prior to me leaving the lot. She is definitely a one of a kind sales person. I recommend 100%! More

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Great sales and service Big fan of Jim Butler Kia, these folks are top notch with their sales and service. Recently had some work done on my Infiniti SUV (purchased here), th Big fan of Jim Butler Kia, these folks are top notch with their sales and service. Recently had some work done on my Infiniti SUV (purchased here), the service was excellent! The service people kept me informed throughout the process and the work was done in a timely manner. Highly recommend these guys. More

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Cheryl and Justin went above and beyond with all of our needs I highly recommend the both of them We will be back and purchase a car next year needs I highly recommend the both of them We will be back and purchase a car next year More

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Best salesman I’ve ever worked with, and wonderful place to buy from! Cheryl is honest and worked very hard to get me in the perfect vehicle to buy from! Cheryl is honest and worked very hard to get me in the perfect vehicle More

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I went there because my engine seized up. It was covered by warranty but they were so nice I bought a new car. But it didn't stop. Cheryl was so nice my wife bought a new car. by warranty but they were so nice I bought a new car. But it didn't stop. Cheryl was so nice my wife bought a new car. More

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Cheryl Cooper was one of the best sales people I’ve had in 55 years of buying cars. She is on top of her game. She took the time needed to explain the new technology to me and make sure everything went smo in 55 years of buying cars. She is on top of her game. She took the time needed to explain the new technology to me and make sure everything went smoothly. The entire crew at JB KIA was very friendly and helpful. More

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Cheryl was awesome to work with. She is very knowledgeable about her job. She made getting our new vehicle very easy! Definitely recommend Cheryl Cooper! knowledgeable about her job. She made getting our new vehicle very easy! Definitely recommend Cheryl Cooper! More

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This is our 6th car purchased over the years and we keep coming back due to no hassle, easy financing, great deals and remarkable service department! coming back due to no hassle, easy financing, great deals and remarkable service department! More

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Doug was polite, professional and personable. We had a minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the prope minor disagreement on some post-sale items which required the involvement of the used car sales manager and some patience as Doug navigated the proper channels, but he held true to our agreement. In the end we were satisfied with the vehicle we purchased and the repairs we agreed on. Nice Pashos, used car sales manager, became involved and wasn’t overly helpful to the resolution of some issues. His focus on bottom-line over solutions provided limited avenues of resolution for both parties. I understand it’s a business, but there were several alternative solutions that weren’t explored due to his stance of “we’re losing $X already because this deal was so good for you and so bad for us”. On a side note, we didn’t challenge the price. We agreed to the advertised price without any negotiation. Venisha Thomas, service department, could not have been any more pleasant to work with. She was upfront, honest, and incredibly understanding of the situation. I cannot say enough good things about her role in resolving the issues we encountered. Keith Sutton, service department, was also incredibly polite and helpful. While I only worked with him in a limited capacity, I’d gladly work with him again should the need arise. Justin Johnson, finance, was helpful, but a bit pushy when we rejected the extended warranty and additionally priced services after the sale. I’m sure up selling is incentivized/encouraged, but I shouldn’t have to explain my reasoning when I decide against an additional option. More

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