Ken Delk | Page 6

Knew what I wanted when I sent them an email. Ken Delk responded to us-saw that his ratings were terrific, and decided to start with him My intent was to go to the three dealers that encircled Ken Delk responded to us-saw that his ratings were terrific, and decided to start with him My intent was to go to the three dealers that encircled my home - all 25 miles away - and then pick the best fit. Started with BMW of Westlake. Ken greeted us on a very busy day (Saturday), gave us the information we needed, let us drive an 8401 xDrive. We loved it. Found the color and options I wanted in his stock. Gave me a great deal, including a financing incentive, and then Westlake gave us more for our excellent condition trade-in that we expected. I had a max I wanted to spend, and they were able to get me under it and also include all the things I wanted on the vehicle. Everyone was very personable, and helpful. Mike, one of their Genius', took me through the intricacies of the vehicle, and here were a ton, and while my head was spinning, felt good enough to start out. Next day kind of "forgot" everything I had learned, but much of it came back as I drove. Now I am going to spend the weekend tinkering and reading the owner's manual, listing my questions over the next several weeks, and then going back and see Mike for a refresher. Ken, Mike and the team were great. Their reputation for service is excellent and I am anxious to try. Needless to say, I never went to the other two BMW dealers, as Westlake took care of all my needs. Would recommend them to friends and definitely use them again. More

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Ken did a great job to show us vehicles that met our request and provided a thorough test drive that led to our purchase. Thank you for the professional and friendly service during my visit. request and provided a thorough test drive that led to our purchase. Thank you for the professional and friendly service during my visit. More

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Ken at BMW of Westlake Ohio was wonderful to work with. Very prompt and informative. Had all the information for my fleet car ready! Very prompt and informative. Had all the information for my fleet car ready! More

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Brittaney Quick was awesome in the service department. Best BMW dealership in Ohio if not the Midwest . Best BMW dealership in Ohio if not the Midwest . More

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Local Columbus Ohio dealers couldn't come close to matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor matching the deal or service so I drove 2 hours to work with Westlake. MAG Bmw had a protectant add on they wanted $1700 for and their deal was poor to begin with. Not worth bargaining with. Kelly BMW was low balling my trade and the salesman was just rude and arrogant. Told me I wouldn't get what I wanted for my trade. When I showed him the deal, he started bad mouthing the dealer rather than working with me. Westlake from sale to financing was the easiest process I have ever dealt with in my years of buying dozens of new car. No pressure. Fair numbers and excellent delivery. More

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Friendly, informed service. The fastest, easiest car buying experience I have ever had. Provided excellent resources after purchase for understanding all the gadgets in my new c The fastest, easiest car buying experience I have ever had. Provided excellent resources after purchase for understanding all the gadgets in my new car. More

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Ken was easy to work and even made a last minute change to my car color - thanks again! Mike's instructions on how everything works was extremely helpful. to my car color - thanks again! Mike's instructions on how everything works was extremely helpful. More

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Ken Delk and Dirk were awesome. They made the new car buying experience a breeze. They made the new car buying experience a breeze. More

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John and Ken were a pleasure to work with and answered all of our questions. Custom build came in faster than expected! Mike helped us to give us an onboarding to the new car and he was knowledgeable, art all of our questions. Custom build came in faster than expected! Mike helped us to give us an onboarding to the new car and he was knowledgeable, articulate and patient. Seamless experience. Highly recommend. More

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I felt like the "genius" was rushed to complete the review of the technical features of the car. review of the technical features of the car. More

by CATHERINEMCILVEEN Verified Customer Verified Customer

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