Keon Tobin | Page 11

I enjoy taking my car here and my service representative Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle Keon Tobin who ensures that I am 100% satisfied with all work done on my vehicle More

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Keon is always very attentive and keeps me updated frequently. He goes above and beyond to make sure we always have a great experience. Thanks! frequently. He goes above and beyond to make sure we always have a great experience. Thanks! More

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Went in on a BMW recall My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very tho My service writer Keon Tobin was very knowledgeable, polite and helpful. He sent me a video of my car being inspected by the mechanic who was very thorough in the inspection. He made recommendations for maintenance based on what he saw. I also received written information on everything the mechanic said. Keon sent me both email and text messages. I felt very safe as all employees were following Covid-19 recommendations. My car was returned to me clean and spotless inside Super customer service. More

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Getting repair from BMW of Catonsville was a pleasing experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shap experience. Scheduling was no hassle, repair was done promptly, and Mr. Tobin was very professional. I was pleased to have my car back in clean shape after all that repair. More

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Serviced 1year oil change. I was pleasantly impressed with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of with the fast and polite checking in and loaner process. Very impressed with the inspection report provided via on line streaming of a video clip of the car inside and outside, under the hood, with the verbal explanations provided by the technician. As always, Jamie Brenneman has been outstanding. Many thanks to the BMW CATONSVILLE team. Dan Petrescu More

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Best services ever!!! Keon was the best!!! He explained everything to me. All of the staff was professional and friendly! My car was fixed right! everything to me. All of the staff was professional and friendly! My car was fixed right! More

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Jae Lim and Sam Choi were easy to work with and very accommodating. Actually enjoyed buying a car from these two professionals! I will return to this dealership when another car is needed. accommodating. Actually enjoyed buying a car from these two professionals! I will return to this dealership when another car is needed. More

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The dealership overall is excellent. I primarily interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. interact with the Service department, and service advisor Brittany Hill is GREAT!!! Her knowledge and professionalism is unmatched. More

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I recently reached out to Mike about a few concerns I had with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. with my vehicle. Mike was very thorough and followed up with me throughout the process. Thank you Mike for the world class service you provided. More

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Excellent customer service and vehicle care. Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of Took delivery of my vehicle from an out of state dealer... Had a minor quality control issue that left me feeling indifferent about the acquisition of a new Model. Keon Tobin and the staff at BMW of Catonsville provided the outstanding service and product knowledge to reassure me of a good decision to acquire the car. Keon's knowledge and personal touch in resolving the issue is to be commended!!! Kudos to Keon Tobin/management and staff for an excellent initial contact with BMW service. Very Respectfully, Eric Johnson More

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