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Kevin Cappelli
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77 Reviews
When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.
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77 Reviews of Kevin Cappelli
August 29, 2011
This was my first experience with your company. Previously, my car was being serviced at Kelley and I was no longer happy with their service. I believe that they were inflating their prices. They Previously, my car was being serviced at Kelley and I was no longer happy with their service. I believe that they were inflating their prices. They wanted to charge me $100 more than what you charged me to change the gearshift lightbulb. Kevin was very attentive and so that everything was done as I asked. He consulted with me on additional service that needed to be completed. Overall, a very positive experience. Thank you. More
by KathyACat
Other Employees Tagged: Kevin Cappelli
Helpful 
August 03, 2011
The service department in very good. The new car sales department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this ye department is very good. I bought a new honda here in 2008 and in 2010. I bought a used 2007 Civic from the used car department in March of this year and I am very disapointed with the used car sales manager. He misled me about the certification of the car and he changed the numbers around on the sales agreement with the bottom line being the same. He seamed to try to confuse me. The used car sales manager did not introduce himself to me or speak to me during the entire process. When I bought the two new Hondas, the new car sales manager spoke to me both times. More
by mike55p
Other Employees Tagged: Doug Settle, Jeremy Sullivan, Charles Suter , Troy Johnson, service dept.
July 29, 2011
Everytime I need service on my Honda Accord, I always get it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell it done at Don Ayres. My car gets the best service without the hassle. Great Job Everybody. Sincerely Leon Gondell More
by ljgquest
Other Employees Tagged: Doug Settle, Jeremy Sullivan, Charles Suter , All Of Your Service Writers
July 21, 2011
I have been a long-time customer of this dealership, both as a new car buyer and a service customer. My experience has always been very positive. I wish all businesses with which I deal had the same degree o as a new car buyer and a service customer. My experience has always been very positive. I wish all businesses with which I deal had the same degree of customer-friendly attitude. More
by purduetim
Other Employees Tagged: Kevin Capelli
July 07, 2011
Some mention was made in the materials as we purchased about a "key chain" service fob. None has been provided tho I inquired of the salesman and the service rep on 7-5-11. Is the fob necessary or desir about a "key chain" service fob. None has been provided tho I inquired of the salesman and the service rep on 7-5-11. Is the fob necessary or desirable? More
by George Dodd
Other Employees Tagged: kevin cappelli
June 23, 2011
I have taken my vehicles to Don Ayres for the past 15 years for service. I have dealt with Kevin for quite some time and he has always been extremely good to work with. He is knowlegeable and has alwaw years for service. I have dealt with Kevin for quite some time and he has always been extremely good to work with. He is knowlegeable and has alwawys communicated the necessary maintenance that needed to be done. He has always followed through as promised. The quality of work has been good. More
by scott farnham
Other Employees Tagged: Kevin Cappelli
