Kevin Cappelli
Kevin Cappelli at Don Ayres Honda
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Kevin Cappelli | Page 7

Service Manager

Don Ayres Honda

4740 Lima Road
Fort Wayne, IN 46808

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4.9
77 Reviews

When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.

4.9

77 Reviews

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77 Reviews of Kevin Cappelli

August 28, 2014

Dealership Rating

Top notch service Recent service on fuel pump recall went great. Not experiencing any problems with repair. Repaired in less time than estimated. Great customer serv More

by chuckirvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Charles Suter , Laurie Amstutz

August 27, 2014

Dealership Rating

Review of CRV Don Ayers Honda has wonderful customer service, and a true passion for their customers and their jobs. I will recommend Don Ayers to others. Thank More

by Alayna68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Doug Wertz

August 26, 2014

Dealership Rating

Awesome place to have my car worked on I am moving to florida, I bought my car from Don Ayres, and have been taking my car there for 7 years. They are the best, they are fast, helpful, ans More

by Wahya1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 29, 2013

Dealership Rating

Have always been courteous, friendly and honest. Have assisted resolving problems, even if the issue is beyond warranty. BTW, I selected good for the price, because I obviously would always prefer t More

by hiattdmnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Squires, Doug Settle, Jeremy Sullivan, Rick Kruger , Troy Johnson, Rick Kruger

March 04, 2013

Dealership Rating

JAY WAS THE PERSON THAT WROTE MY SERVICE UP,I AM ALWAYS ON THE PHONE WITH WORK. HE TOOK TIME OUT OF HIS BUSY DAY TO WALK INTO THE WAITING RO0M TO TELL ME THAT I WAS PAGED BECAUSE MY CAR WAS READY TO GO. SU More

by opsjjh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: JAY HYLAND, KEVIN CAPPELLI

July 18, 2012

Dealership Rating

Service (Since 2005)--always top drawer. Thorough, reasonable, professional. Sales--New customer. Knowledgable, professional. A CUSTOMER-DRIVEN business and facility. A people-oriented staff that More

by jbknipe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarod Burgess, John Hofmann

February 15, 2012

Dealership Rating

I have been coming to Don Ayres for a very long time. I I have been coming to Don Ayres for a very long time. I have purchased several new auto from them. They have treated me with respect, which didn't h More

by Jan Kroeber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rick Z. & Kevin

January 23, 2012

Dealership Rating

I was very pleased with the great customer service given by Kevin Cappelli and the gentleman who drove the shuttle. I will definitely recommend Don Ayers and will be back in the future for any mechanical re More

by Kathleen Holland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cappelli

November 29, 2011

Dealership Rating

I have had cars serviced at Don Ayres Pontiac/GMC, now Honda, for over seven years. I have always been completely satisfied with their service, especially with how Kevin Capelli takes care of me. More

by rocketman805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Capelli

September 28, 2011

Dealership Rating

All of the people I have encountered at Don Ayres have been A+...helpful, kind and very knowledgable. I have never taken my CRV anywhere else and do not plan to. The service and attention I receive at D More

by shenry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Capelli

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