Friendly service and I was advised of the progress on my
service. The use of a loaner is a bonus. Emergency services are top notch, polite, and reliable.
service. The use of a loaner is a bonus. Emergency services are top notch, polite, and reliable.
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by BGCOSTILOW
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2025 -
Germain Lexus of Easton responded
We're delighted to hear you had a smooth and efficient service experience with our team. Thank you for choosing Germain Lexus of Easton, and for sharing your feedback. See you next time!
It was great you picked up my car I do not drive in
Columbus I am a older lady. Everything was great an Mark done a great job and I got m y car back the same day
Thank You
Columbus I am a older lady. Everything was great an Mark done a great job and I got m y car back the same day
Thank You
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by irisdudgeon
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2025 -
Germain Lexus of Easton responded
We're happy to hear that Mark and our team made the process smooth for you, Iris! Thank you for choosing Germain Lexus of Easton and for sharing your experience. Safe travels, and we hope to serve you again!
The dealer gives great service and timely notification
with friendly employees and an all round convenient experience.
with friendly employees and an all round convenient experience.
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by RUSSELL.226
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Germain Lexus of Easton responded
Hi Russell, we're happy to hear you had a smooth, friendly, and timely experience with our team at Germain Lexus of Easton.
Great communication, professional, excellent team
I
appreciated the video of the tech doing the car inspection
appreciated the video of the tech doing the car inspection
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by MKMCCLEL
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
Germain Lexus of Easton responded
We’re happy to hear you enjoyed the video inspection! Thank you, from all of us at Germain Lexus of Easton!
they are always friendly, prompt and provide excellent
service! I would never go anywhere else!
service! I would never go anywhere else!
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by SBoord
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2025 -
Germain Lexus of Easton responded
Thank you for leaving Germain Lexus of Easton your positive feedback!
When l was looking for a car to purchase, My visit to
Lexus’s of Easton, was fantastic. Made me fill very comfortable, listen to what l wanted in a car.
And found the car l wanted and more. Service d
Lexus’s of Easton, was fantastic. Made me fill very comfortable, listen to what l wanted in a car.
And found the car l wanted and more. Service department was the great. Kevin was very professional.
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by WBARWICK7456
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2025 -
Germain Lexus of Easton responded
Congrats on your new car! We're delighted to hear you had such a positive experience. We will be sure to pass along your compliments to Kevin. Thank you for choosing Germain Lexus of Easton!
I had to have my car serviced twice in the same week
because a gasket was not properly tighten when the oil change was done. At no point did anyone offer an apologies or acknowledge the inconvenience o
because a gasket was not properly tighten when the oil change was done. At no point did anyone offer an apologies or acknowledge the inconvenience of having to make two trips there in one week. I found that odd and unacceptable from a customer service standpoint. I was disappointed.
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by LANGLOISM
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2025 -
Germain Lexus of Easton responded
I'm sorry to hear about your experience with the service visits. We strive for excellence in customer care, and it's disappointing that we didn't meet those expectations this time. Your feedback is valuable, and we'll use it to improve our processes moving forward. If you have any further concerns or questions, please feel free to reach out directly. Thank you, Grant Garrison - Service Manager - (614) 383-4177
The manager is always very courageous and professional.
I appreciate the notification of the services my car needs.
I appreciate the notification of the services my car needs.
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by JOHANSAPOINDEXTER
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2025 -
Germain Lexus of Easton responded
Thank you for choosing Germain Lexus of Easton and sharing your experience with our manager! We are grateful to have your business and hope to serve you again.
I liked the portal communication and friendly service.
Not sure my car was washed-but maintenance completed timely.
Not sure my car was washed-but maintenance completed timely.
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by Savlaw88
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2025 -
Germain Lexus of Easton responded
Thank you for choosing Germain Lexus of Easton! We’re glad you appreciated our communication and friendly service. Please don’t hesitate to reach out to our team if you have any further questions or concerns!
They do a nice job getting you in and out swiftly.
Keep up the good work.
Keep up the good work.
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by LAWYERLARRIMER
Verified Customer
Verified Customer
Service Price Transparency
Aug 26, 2025 -
Germain Lexus of Easton responded
We really appreciate you taking the time to leave Germain Lexus of Easton this awesome review, thank you!
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