Kevin Flanagan
Kevin Flanagan at Smythe Volvo
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Kevin Flanagan | Page 40

President

Smythe Volvo

40 River Rd
Summit, NJ 07901

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5.0
470 Reviews

I started here at Smythe Volvo at the age of 18 as a porter. Over the last 30 years I became an Apprentice Mechanic, Mechanic, Sales Consultant, Sales Manager, General Manager, Owner then President/CEO. My favorite aspect of working at Smythe Volvo is the interaction with our customers. It's a pleasure to get to know them personally and to see them happy with our level of service. My favorite Volvo model is the 1965 P1800. It's a sporty and extremely durable vehicle that signifies the heritage of Volvo. It's silhouette can be seen in the Smythe Volvo logo. Outside of work my complete focus is on my wonderful wife and six children.

5.0

470 Reviews

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470 Reviews of Kevin Flanagan

March 25, 2014

Dealership Rating

I recently had my XC90 serviced at Smythe. First of all, I accidentally left my wallet in the car. When I told them, Smythe drove the wallet over to my house right away - and we live about 5 miles away fr More

by progers717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward

Mar 25, 2014

Smythe Volvo responded

Thank you for the appreciate words about your latest experience here at Smythe Volvo. Whether you have left your wallet in your vehicle or just need a ride home, our Service Department is always here to accommodate you. Regardless of whether you deal with ownership, management, Sales, Service or the Parts department, you can rely on receiving polite, courteous and professional assistance from our staff. We look forward to the opportunity of keeping your XC90 running safely and smoothly for many years to come. Safe Driving!

March 25, 2014

Dealership Rating

Our experience was amazing from the moment we walked in the door, Chris and Craig gave us all the information we requesred and made us feel very comfortable with making our decision. The entire experience More

by FranknKelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Chris Henriksen

Mar 26, 2014

Smythe Volvo responded

Thank you for taking the time to write about your positive experience here at Smythe Volvo. Chris Henriksen and Craig Melquist bring over 40 combined years of service here at our dealership. Their level of professionalism is always readily apparent to all customers who interact with them. Chris and Craig always make sure you not only receive all information you request but that you feel completely comfortable during your entire experience here. That level of customer satisfaction is the benefit of becoming part of the Smythe Volvo Family. Enjoy your new vehicle and please don't hesitate to contact us for any of your automotive needs. Safe Driving!

March 15, 2014

Dealership Rating

I have been coming to this dealership since purchasing my first Volvo in 1993, which I still own. We currently own 3 Volvo's and all have been purchased and serviced at Smythe. The entire experience from p More

by tpmitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward, Doug MacAdam , Craig Melquist, Nick Pavano, Tony Plesh

Mar 17, 2014

Smythe Volvo responded

Thank you for the kind words about Smythe Volvo and we greatly appreciate your loyalty since 1993. From pre-sale to service and every step in between, you can rely on an attentive and seamless process upon every visit at Smythe Volvo. We look forward to the opportunity of continuing to service your 3 Volvos and are always here for any of your automotive needs or questions. Safe Driving!

March 12, 2014

Dealership Rating

Smythe Volvo has been my car dealer since 1978. The service department is a major factor for my loyalty. All the people I have had experience with have been considerate, friendly, and competent..I feel More

by counselor76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward, Doug MacAdam, Scott Jackson , Chris Henriksen, Nick Pavano, Tony Plesh, Gary ( don't recall last name )

Mar 12, 2014

Smythe Volvo responded

Thank you for taking the time to tell us about your recent pleasant experience here with your 2004 S80 at Smythe Volvo Service. We are honored that we have earned your business since 1978. Nick Pavano as well as the rest of Smythe Volvo Service can always be counted upon to be considerate, friendly and competent at all times. You are considered part of the Smythe Volvo family and as such, you have the comfort in knowing you will be treated with transparency, professionalism and respect upon every Service visit. Keep enjoying that 2004 S80 and we look forward to helping you keep it on the road running smooth for years to come. Safe Driving!

February 13, 2014

Dealership Rating

All I can say is.............WOW !!! My wife bought a new Volvo XC-70 about a year ago from Kristian and I needed to trade it in because, unfortunately, my wife passed away. Kristian could not have bee More

by tomryan6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristian Henriksen, Alex Kattwinkel

Feb 13, 2014

Smythe Volvo responded

We really appreciate all the positive sentiments about your experience at Smythe Volvo and our condolences again on the passing of your wife. Kristian Henriksen always goes above and beyond what is expected of him to make your car buying experience as seamless and expeditious as possible. Anyone who works with Alex Kattwinkel knows what a gentleman he is and that he is incredibly thorough and transparent throughout the entire financing process. We also take our cue on how to treat our customers right from the top. CEO Kevin Flanagan has an extremely loyal following here at Smythe because his first priority is customer satisfaction above all else. Enjoy your XC90 and as you know we are always here for you in whatever capacity you need assistance from us. Safe Driving!

January 10, 2014

Dealership Rating

Buying a car at Smythe is really a pleasure. Clear and concise explanations, professional and conscientious follow-up and no nonsense all through the process from browsing to buying to documentation. As More

by dlg999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristian Henriksen, Alex Kattwinkel, Craig Melquist

Jan 10, 2014

Smythe Volvo responded

We appreciate the kind sentiments and congratulations on your purchase from Smythe Volvo! We've been here in Summit for 47 years because we believe in a process that is clear, professional and conscientious from beginning to end. Our level of repeat business is exceptional because of treating customers like you as our own family. Enjoy your new vehicle from Smythe and feel free to reach out to us for any automotive questions or needs you have in the future. Safe Driving!

December 31, 2013

Dealership Rating

We had the unusual circumstance of purchasing cars from Smythe that needed to be shipped to another state. Such a situation could be filled with frustrations; Smythe made it as carefree as humanly possibl More

by toamysei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Kristian Henriksen

Dec 31, 2013

Smythe Volvo responded

Congratulations on the purchase of your vehicles from Smythe Volvo. We are well versed and experienced in shipping vehicles out-of-state. Our customers are considered part of our family as well as our employees. We all work seamlessly together with only one goal in mind- the complete satisfaction of every single one of our customers. Making your experience as carefree, comfortable and satisfying are cornerstones of the Smythe Volvo philosophy. Enjoy your new vehicles from Smythe Volvo and please feel free to reach out to us for any automotive needs in the future. Safe driving!

November 16, 2013

Dealership Rating

My wife and I just purchased our 2014 XC90 from Smythe Volvo. We worked with Kevin Flanagan and Craig Melquist during the process. It was one of the friendliest and most relaxing car buying experiences More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Melquist

Nov 18, 2013

Smythe Volvo responded

Thanks for the kind words about your experience with us at Smythe Volvo. Treating all of our customers like family and with respect is part of our culture from the top down. Kevin and Craig just don't say it, they put it into practice every day. Enjoy your new XC90 and we look forward to taking care of you, your vehicle and any automotive needs you may have in the future. Safe driving!

October 23, 2013

Dealership Rating

This is my fourth car I've purchased from Smythe Volvo & I can't say enough about the people that work there. Whenever I walk in they are all eager to help out & give their honest opinion. I continu More

by LCClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Alex Kattwinkel, Craig Melquist, Tony Plesh

Oct 24, 2013

Smythe Volvo responded

Thank you for the wonderful review. Trust is the most important trait we demand out of each of our team members. We have been trusted since 1966 by our loyal customers and the faith you have placed in us is on your last 4 purchases is deeply appreciated. Safe driving!

October 18, 2013

Dealership Rating

just bought a new volvo - great experience in selling my old car, great experience in buying the new one. prices competitive, sales staff courteous and did not pressure me or use any tactics...a very factu More

by hutmal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Henriksen, Alex Kattwinkel, Craig Melquist

Oct 24, 2013

Smythe Volvo responded

Wow! We certainly do appreciate the continued loyalty. Please know we DO APPRECIATE IT! Enjoy your 4th Volvo and drive safely!

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