Kevin Flanagan
Kevin Flanagan at Smythe Volvo
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Kevin Flanagan | Page 44

President

Smythe Volvo

40 River Rd
Summit, NJ 07901

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5.0
471 Reviews

I started here at Smythe Volvo at the age of 18 as a porter. Over the last 30 years I became an Apprentice Mechanic, Mechanic, Sales Consultant, Sales Manager, General Manager, Owner then President/CEO. My favorite aspect of working at Smythe Volvo is the interaction with our customers. It's a pleasure to get to know them personally and to see them happy with our level of service. My favorite Volvo model is the 1965 P1800. It's a sporty and extremely durable vehicle that signifies the heritage of Volvo. It's silhouette can be seen in the Smythe Volvo logo. Outside of work my complete focus is on my wonderful wife and six children.

5.0

471 Reviews

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471 Reviews of Kevin Flanagan

September 21, 2012

Dealership Rating

I'm on my fourth Volvo XC70 and have bought and had them serviced at Smythe Volvo over these many years. What sets Smythe apart are the people. From Kevin in the front and Sean in the back, and especially N More

by sailcore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward, Doug MacAdam , Nick Pavano, Tony Plesh

Sep 22, 2012

Smythe Volvo responded

Helping customers in any way we can is what we do best. There is always time in the day to make a phone call or help with advice. I'm glad we were able to help you with this unusual repair. Thank you for this great review. We'll see you next time in.

September 17, 2012

Dealership Rating

Kevin and Sean run a first class operation. they've treated my wife and i with friendliness, respect and integrity for over 15 years and 5 cars. they run a local dealership the way all car dealerships More

by bcasino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan

Sep 18, 2012

Smythe Volvo responded

It is customers like you that really make our job rewarding. "Customers" almost sounds too formal. We feel that the relationship that has been built over the years makes you like a friend. I am happy to say that we have many "Customers" like you. Thanks for the great review we'll see you next time in.

September 16, 2012

Dealership Rating

professional, loyal to long-time customer, listened to every need, want, concern and came through on all. no other dealer i would ever go to More

by lemonlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Bergamo, Alex Kattwinkel, Craig Melquist, Tony Plesh

Sep 17, 2012

Smythe Volvo responded

Thank you for your kind words. We are very happy to hear that you are so pleased with our performance.

September 10, 2012

Dealership Rating

A Great Team. They are very responsive. I have 5 Volvo's which are serviced by this team. They also advise me on work that needs to be done on a preventive basis. Additionally they have solved/res More

by Lookout62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan, Tom Coward, Scott Jackson , Nick Pavano

Sep 10, 2012

Smythe Volvo responded

Thank you. They are a good crew. It is loyal customers like you that make our job rewarding. We hope to always be able to provide you the level of service you have come to expect.

September 08, 2012

Dealership Rating

Excellent purchasing experience. Would highly recommend this dealer. The staff was cooperative in all phases of the transaction. Looking for to continued business with Smythe Volvo. (Service, sales, part More

by perry.sobel.75
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Kattwinkel, Craig Melquist, Tom Rzasa

Sep 09, 2012

Smythe Volvo responded

Thank you for your recommendation. We appreciate your patronage and look forward to a great relationship going forward. Enjoy your new XC60!

September 07, 2012

Dealership Rating

The staff was both efficient and professional. I would recommend the service department and the dealership generally to all of my friends. The problem was diagnosed and fixed in a very timely manner. More

by thaughey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan

Sep 07, 2012

Smythe Volvo responded

The best source of advertising for us is through satisfied customers like you. Sending this review for you took a few minutes from your day but for us the reward of getting a review like this stays with us for a long time. Thank you for letting us know how you feel. We'll see you next service.

August 08, 2012

Dealership Rating

Kevin Flanagan is the best. I have used Smythe for 25 years and they never disapoint! Love my new S60. Great gass mileage. Very good pickup. More

by mam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2012

Smythe Volvo responded

Kevin is the president of our business and drives the reputation Smythe Volvo has built over the years. As they say, "it starts at the top". Kevin is very involved in the day to day operations of Smythe and has guided us to our nationally recognized customer satisfaction ratings. Thank you!

June 01, 2012

Dealership Rating

I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job More

by copesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan

Jun 01, 2012

Smythe Volvo responded

Wow, Mike that is a stellar review! Thank you. This is not a fluke; rather, it is what we do every day. Honesty is one of the best tools we have to earn repeat business. You bring up a point that we battle against frequently. Many people think that a dealership is more likely to take advantage of a customer. That is not the case at Smythe Volvo. We see our customers and their children come into the shop time after time through the years. Its sounds cliché but we really do have a family atmosphere and relationship with our customers. We are fortunate to enjoy such loyalty and we treat that loyalty a precious commodity. See you at your next service.

May 31, 2012

Dealership Rating

My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t More

by herbjbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Flanagan , Tony Plesh

May 31, 2012

Smythe Volvo responded

I am glad you are happy and that we were able to work out a good solution. When we have a customer in need we try to look at the situation from the customer’s perspective. From this vantage point, it always makes sense to find a way to make the customer happy. Thank you for your business and for the thoughtful comments.

May 26, 2012

Dealership Rating

I live on Long Island and can have my Volvo serviced at a number of dealers. I travel all the way to New Jersey for Smythe Volvo. I leased my vehicle from them and have it serviced there. I have never expe More

by danielsydor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Pavano

May 27, 2012

Smythe Volvo responded

That is a terrific endorsement. We are blessed to have customers like you. We will continue to focus on maintaining the level of service you have come to expect. We look forward to seeing you and your next service. Thank you for your kind words and your business.

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