Kevin Happle | Page 2

He was very honest, patient and kind. The car was in great condition. He worked with me and let me come to my decision on my own without pressuring for a sale. Great place. great condition. He worked with me and let me come to my decision on my own without pressuring for a sale. Great place. More

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Great experience. Very helpful and answered all my questions Great experience. I enjoyed working with the Fette team especially Frank Cubas. He answered all my questions and was a pleasure to work with. Would re Great experience. I enjoyed working with the Fette team especially Frank Cubas. He answered all my questions and was a pleasure to work with. Would recommend to anyone looking for a new car or truck. More

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Jon made my car buying experience super easy and safe during this stressful time we are going through. Number 1 sales person ever!!! Visit Today!! during this stressful time we are going through. Number 1 sales person ever!!! Visit Today!! More

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Excellent transaction of new car purchase!!! Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork perform Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork performed online during this Covid time. I am a New York resident and even with it being an out of state purchase it was made easy. Every employee we worked with from Fette from the Manager Troy, Dan, Paul (finance), Kevin (finance) and Steve made for such a great experience!! More

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Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More

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The best customer service Ever. He is great at helping making excellent decisions for vehicles. I recommend everyone go see Kenneth at Ford and get his excellent service. He is the BEST!!!! making excellent decisions for vehicles. I recommend everyone go see Kenneth at Ford and get his excellent service. He is the BEST!!!! More

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Absolutely fantastic. Kenny was pro active in finding me Absolutely fantastic. Kenny was pro active in finding me the vehicle I desired. He knew I would settle for nothing less. He got this customer Absolutely fantastic. Kenny was pro active in finding me the vehicle I desired. He knew I would settle for nothing less. He got this customer More

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Kenny Gilyard has been my salesman for Ford for the last 5 yrs. He's the best I love my new Edge. thanks Kenny Gilyard 5 yrs. He's the best I love my new Edge. thanks Kenny Gilyard More

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The people were very energetic and extremely willing to help! Personable, friendly, and overall excellent! Both JC and Kevin were so great during the process. help! Personable, friendly, and overall excellent! Both JC and Kevin were so great during the process. More

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Our experience was wonderful. We were treated with such professionalism, kindness, and patience. Everyone at the dealership, especially Mario made us feel so welcome. Thanks! professionalism, kindness, and patience. Everyone at the dealership, especially Mario made us feel so welcome. Thanks! More

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