Kevin Ihlefeld
Kevin Ihlefeld at Marty's GMC
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Kevin Ihlefeld | Page 6

General Manager

Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

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4.7
198 Reviews
4.7

198 Reviews

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198 Reviews of Kevin Ihlefeld

January 23, 2023

Dealership Rating
Employee Rating

I found a screw in my tire that came from service department, also the door got damaged instead of ordering a new they door they choose to repair it . Even thou it was the dealers fault they can not More

by STORMSURG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 18, 2023

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John was super courteous and helpful with my demands and needs! He streamlined the purchase process and made both my wife and myself feel comfortable during the whole process! Thanks for everything John you More

by clark_jai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Malley

January 14, 2023

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Besides having to wait for an appt, which I'm sure is Covid related or because nobody wants to work, Is Excellent More

by Ron
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ihsain

January 02, 2023

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Very accommodating and knowledgeable about the product. Took care of my concerns and in a very reasonable time frame More

by Cobrachief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mello, Zachary Taylor, Derek Petrosino , Bill and Peter in service

December 20, 2022

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I regret purchasing my 2022 Sierra pickup at Marty’s GMC. Hindsight tells me I should have gone to a different dealership. On January 19, 2022 I purchased my truck with some missing chips. I More

by SA
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Troy Coan

Dec 21, 2022

Marty's GMC responded

Hello- We completely understand and regret your disappointment. The situation regarding the chip shortage has been and continues to be very frustrating. However, I firmly beleive that this situation would exist regardless of which dealership you chose to purchase from. Every dealership is subject to the same shortages. Further, we, like every dealer, can only pass on the information as provided from the manufacturer. AND it is not in the dealer's discretion to put chips in vehicles of their choosing. We are notified when you are notified that chips are on the way. When GM sends the chips for your particular Sierra, they will only work in your Sierra. It truly is a regrettable situation. Because of this type of frustration, many may forget the reason they did business with Marty's. In a time when vehicles were in short supply many dealers choose to charge customers over sticker price for vehicles. Marty's never did that. It is a key reason we are so successful. Lastly, when we are notified that a customer's chips are on the way, we arrange for the customer to be served immediately. Our service department recognizes the importance and is more than willing to extend hours to accommodate those who have been waiting for their chips. Again, we regret that this situation has occurred. When the chips for your truck are sent, we will most certainly coordinate an immediate service visit to have them installed.

November 28, 2022

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Professional service. Good waiting area. Meet my expectations. Nice people. Not much else to say. More

by MIKE_R_HOWELL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service dept

November 17, 2022

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Great people… great dealership… centrally located. They have timely, professional, courteous, and informative sales & service teams. My go to place. More

by Griffin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Bent-Sales

November 12, 2022

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This organization knows customer service their friendly demeanor and obvious knowledge of the vehicles makes the customer experience enjoyable kudos to management it's obvious this customer centric company More

by EBOY0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zachary Taylor

November 11, 2022

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Employee Rating

The crew in service is great. I keep a busy schedule and they were able to accommodate me and get my truck in for service in a timely manner. More

by JLJJRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Malley, John Backman , Bill and Peter in service are great

October 27, 2022

Dealership Rating
Employee Rating

The service writer was very good and got me when my truck was done. All work was done and I was back on the road fast More

by Peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Backman

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