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Kevin Mahoney
133 Reviews
I grew up in Villanova and had an early fascination with automobiles. I subscribed to all the car magazines, basically devouring every issue as soon as it arrived. What I value about being here at Otto’s is how it has led me to feel more entwined with this community. I go to the supermarket, I see our clients; I got to Costco, I see our clients, I go into West Chester for dinner, I see our clients. I really appreciate the sense of pride and connection that generates. I find it surprisingly fulfilling.
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133 Reviews of Kevin Mahoney
June 20, 2025
I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More
by Pendelton
Other Employees Tagged: Jay Miller, Justice Mogano, Scott Gately, Dan Stangl, Bill Cosenza, Joseph Fritz, Heather Deritis, John Vickery, Rachel D'Asaro
May 28, 2025
Fantastic experience! !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience !! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience More
by Nick@iupllc.com
May 15, 2025
First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a tick paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating. More
by charnetskylaw
Verified CustomerOther Employees Tagged: Wilmer Rodriguez, Dan Stangl, Jayson Kirk
May 13, 2025
I receive Excellent Service each and every time I bring my car for Service. I am never disappointed my car for Service. I am never disappointed More
by RSMITH60
Other Employees Tagged: Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi , Chris Clayton, Chad Carey
May 12, 2025
Bill Consenzo is consistently above and beyond and delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** delivering high quality work!! He is an amazing person!!Thank you !! 5 ***** More
by mdounos
Other Employees Tagged: Bill Cosenza
April 24, 2025
Amazing! Stupendous! Life-Altering but in a good way! Very positive customer sentiment! For real. Stupendous! Life-Altering but in a good way! Very positive customer sentiment! For real. More
by JIMJAWN
Other Employees Tagged: Heather Deritis
March 24, 2025
Everyone was so hopefully and friendly . I will and have recommended friends and family .I had great service. I will and have recommended friends and family .I had great service. More
by Msano
Other Employees Tagged: Wilmer Rodriguez, Scott Gately, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Anthony Blubello, Joe Izzi
February 28, 2025
BMW of West Chester never disappoints when it comes to service, and sales. I will continue to patronize this establishment. service, and sales. I will continue to patronize this establishment. More
by RIXRIDE
Other Employees Tagged: Wilmer Rodriguez, Joe Izzi , Jacob Zimmerman
February 28, 2025
I believe this is the ninth car I have purchased from Otto's/BMW of West Chester. I have always been very pleased with the level of service and responsiveness Of Justice and Kevin. This purchase was due Otto's/BMW of West Chester. I have always been very pleased with the level of service and responsiveness Of Justice and Kevin. This purchase was due to a totaling of my X5 in an accident after four months of ownership. I needed a car quickly and they were able to locate exactly what I wanted and deliver t when I needed. They have never disappointed and are pleasant to work with. More
by Chris.fazzini
Other Employees Tagged: Justice Mogano, Jayson Kirk
February 21, 2025
This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. number of issues I had with my x5 purchase. More
by gordel2707
Other Employees Tagged: Wilmer Rodriguez, Joe Izzi, Heather Deritis, Jayson Kirk
