Kevin McGuire
Kevin McGuire at Toyota of Rockwall
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Kevin McGuire | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
207 Reviews
4.7

207 Reviews

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207 Reviews of Kevin McGuire

March 24, 2024

Dealership Rating
Employee Rating

Vehicle was promptly accepted for service upon arrival. Service was completed within the time specified by the service advisor. But I still miss the car being washed before its returned to you after bein More

by BR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2024

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 21, 2024

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Employee Rating

I love this dealership! Whenever you need to make an appointment, from start to finish the people at Rockwall Toyota take excellent care of you. Customer service at its fine More

by Czig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 22, 2024

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

March 16, 2024

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Employee Rating

Everytime I go to this dealer the people are always nice and very helpful. They have performed all of my services for my 22 Tundra and now will be my dealer to service the 24 Tundra as well. More

by thrasher2412
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor in sales

Mar 17, 2024

Toyota of Rockwall responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 16, 2024

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Employee Rating

People are nice and friendly; Kevin McGuire is my advisor. He is a great and wonderful person. More

by gkvarghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and our team, and we look forward to working with you again.

March 08, 2024

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Employee Rating

I love the texts that keep you updated and the service is top notch! Thank you Toyota of Rockwall! More

by robin75098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Mar 10, 2024

Toyota of Rockwall responded

Hi Robin: Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 08, 2024

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Employee Rating

We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c More

by linda.white_elmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2024

Toyota of Rockwall responded

Thank you, Linda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2024

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Employee Rating

The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t More

by alonzo1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 02, 2024

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Employee Rating

Clean premises, Staff always welcomes you with a smile and keeps you informed during visit More

by thrasher2412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2024

Dealership Rating
Employee Rating

I was lied to about the 4x4 issue I had when I brought my truck in for maintenance! The reason I was given was for the issue was not true! The issue was that in 4x4 when I stared moving forward if I turned s More

by rigsbyray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2024

Toyota of Rockwall responded

Providing a positive experience is our top priority, Ray, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 02, 2024

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Employee Rating

Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, More

by Lynne Rowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Lynne, and we hope to see you again!

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