Kevin McGuire
Kevin McGuire at Toyota of Rockwall
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Kevin McGuire | Page 3

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
211 Reviews
4.7

211 Reviews

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211 Reviews of Kevin McGuire

March 05, 2024

Dealership Rating
Employee Rating

The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t More

by alonzo1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 02, 2024

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Clean premises, Staff always welcomes you with a smile and keeps you informed during visit More

by thrasher2412
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Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 02, 2024

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I was lied to about the 4x4 issue I had when I brought my truck in for maintenance! The reason I was given was for the issue was not true! The issue was that in 4x4 when I stared moving forward if I turned s More

by rigsbyray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2024

Toyota of Rockwall responded

Providing a positive experience is our top priority, Ray, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 02, 2024

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Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, More

by Lynne Rowlett
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Lynne, and we hope to see you again!

February 29, 2024

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Employee Rating

Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018. More

by powc1965
Recommend Dealer
Yes
Mar 01, 2024

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 27, 2024

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Employee Rating

Called for a service issue on my Crown. They got me in the same day. My service advisor, Kevin, kept me informed on the situation in a timely fashion. Thanks More

by smwilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad Kevin was able to help, and we hope to see you again!

February 24, 2024

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Employee Rating

great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

by charlesosakwe
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 25, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Charles, and hope to see you again soon!

February 09, 2024

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Employee Rating

It was great and on time. No complaints on my end keep up good work More

by valheru96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

February 07, 2024

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Great service always! But they need to start washing cars again with all the services More

by Yedjermajano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Toyota of Rockwall responded

Thank you so much for taking the time to leave us this feedback! We look forward to working with you again!

February 07, 2024

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Employee Rating

The service department is always very informative whenever I bring my car in. I’ve been going to them for the past 5 years and trust my service advisors knowledge on keeping my vehicle safe. More

by ERIN BRACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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