Kevin Wagner | Page 6

BMW Westlake has a great team working for them in Kevin, Ed and John. I always come away pleased with their service and attention to details. Ed and John. I always come away pleased with their service and attention to details. More

by Slaughter Verified Customer Verified Customer

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Kevin picked up the ball after Brittaney dropped it. I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was now required for loaners. Turns out Kevin said it was $250. Secondly, no one came to pick up my car on the date scheduled by Brittaney. I had to call and ask where the service person was. Brittaney had it scheduled as a drop off. Kevin was able to schedule me a couple of days later. Service person showed up within the window Kevin provided. Left the loaner. This isn’t the first time dealing with Brittaney. She has been snippy before with me on the phone. Also doesn’t explain things clearly for being in “service”. Kevin two thumbs up. Brittaney thumbs down all the way. More

by SHIRLEYFEENEYOH Verified Customer Verified Customer

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I took my X5 in to have a headlight repaired. Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promi Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promised. More

by MPGEISER Verified Customer Verified Customer

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Friendly service, delivers vehicle back in initially quoted timeframe. Consistent quality, friendly service, keeps promises quoted timeframe. Consistent quality, friendly service, keeps promises More

by PATRICK.GABLE Verified Customer Verified Customer

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I bout three cars from this dealer and I happy to deal with them good service with them good service More

by KEYFOODSINC Verified Customer Verified Customer

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Kevin was very helpful in getting the diagnostic of a coolant leakage and estimated cost of repair. coolant leakage and estimated cost of repair. More

by WALTER.M.DUVAL Verified Customer Verified Customer

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Great service with knowledgeable staff and very accommodating. Kevin is very knowledgeable of the tires installed on the car accommodating. Kevin is very knowledgeable of the tires installed on the car More

by JES Verified Customer Verified Customer

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Appointment was convenient to set up and service staff were excellent with communicating on all aspects.of the appointment. were excellent with communicating on all aspects.of the appointment. More

by m.mar Verified Customer Verified Customer

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The Service Center associates are very personable. Walking into the Center is like walking into Cheers, everybody knows your name. Walking into the Center is like walking into Cheers, everybody knows your name. More

by GDENISETAYLOR Verified Customer Verified Customer

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Professional and accommodating. Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience! Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience! More

by paper2vial Verified Customer Verified Customer

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