Kiara Santos | Page 2

I came in for an oil change at 12:30pm. By 1:40pm I got a call from customer service to tell me that two of my tires were in need of replacement. I agreed to the extre service and expected By 1:40pm I got a call from customer service to tell me that two of my tires were in need of replacement. I agreed to the extre service and expected it to be done shortly. When by 2:45pm I had not heard back I went to my costumer service representative personally and asked what the problem was. I was told that it would take at least another half hour, when I asked why I found out that they hadn’t even started the process of exchanging the tires. 😠 I asked to talk to the supervisor who was very sorry and apologized. Since I had an appointment at 3:30pm I had to leave and asked to have the old tires put back on. As a courtesy the manger didn’t charge me for the oil change. This was not the first time that I had to wait hours just to find out that the service I had requested hadn’t even gotten started yet. I have very little spare time in my very busy life and cannot waste time waiting hours for a simple tire change. Needless to say I’m not happy with the service there and would not recommend it. More

by Isabell Verified Customer Verified Customer

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Very cool all people give me a great ideas Every one are amazing and respectful thank you amazing and respectful thank you More

by martinezmarco287 Verified Customer Verified Customer

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The service staff were very friendly, the prices were reasonable, and it was excellent overall. reasonable, and it was excellent overall. More

by dachenglu Verified Customer Verified Customer

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Toyota service employees are ready to fix the problem and get job done right with service orders. :) get job done right with service orders. :) More

by igmartinez22 Verified Customer Verified Customer

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I highly recommend her services it was excellent she was very knowledgeable and helpful and I appreciated the concern and support she gave me very knowledgeable and helpful and I appreciated the concern and support she gave me More

by Abdulai bangura Verified Customer Verified Customer

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Everyone at this location is friendly. I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me I'm not good with names but I bought my car here and have serviced it here since. I have never ran into anyone who doesn't have a smile and greets me. Thank you. More

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Toyota of Lancaster has been great! The employees are super courteous and explain things very well. The employees are super courteous and explain things very well. More

by LABORDAYRN Verified Customer Verified Customer

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I like that they are so nice and good worker friendly and kindest and clean kindest and clean More

by roxigarciapalacios13 Verified Customer Verified Customer

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Great service from the Toyota service team service advisor did a great job as well looking forward to the future on having my vehicle serviced again. advisor did a great job as well looking forward to the future on having my vehicle serviced again. More

by pina.juan61 Verified Customer Verified Customer

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Very professional and attentive advisor, in N out in less than 1 hour thank you. than 1 hour thank you. More

by FAMILYD06 Verified Customer Verified Customer

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