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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 2

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Kim Stone

April 23, 2025

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Employee Rating

Wonderful customer service, wonderful people. They delivered what they promised in a reasonable time. Highly recommend More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Keenum, Steve Gremaux, Meghan Smiley, Noah Rohan , Antoine Pyfrom

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Apr 24, 2025

Serra Toyota of Decatur responded

We appreciate your recommendation and kind words about our team at Serra Toyota Decatur. We're glad you had a great experience with us. Michael McLeod General Manager 256-340-0330

April 13, 2025

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Employee Rating

Very nice and timely mannered went in for an oil change and changed couple filters as well she brought them into me to see why they needed changing! Fairly priced as well! More

by Natasha_pettway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2025

Serra Toyota of Decatur responded

Thank you for choosing Serra Toyota Decatur for your oil change and filter service. We're glad to hear you were satisfied with the experience and our team's communication. Wishing you many smooth rides ahead! Michael McLeod General Manager 256-340-0330

April 10, 2025

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Employee Rating

Can I write Awesome 15 times ? I came in for my 10k mile service and during tire rotation the tech found a nail in my tire which I thought was an Awesome Find ! More

by William Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin, Skylar and his whole Team.

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Apr 11, 2025

Serra Toyota of Decatur responded

We appreciate your visit to Serra Toyota Decatur. Our team is glad they could catch the issue during your tire rotation. Thanks for sharing your experience. Michael McLeod General Manager 256-340-0330

April 09, 2025

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Employee Rating

Excellent place to use! Friendly, professional staff and quick service while you wait. Highly recommend! More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Antoine Pyfrom, Tom Voizin

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Apr 11, 2025

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We're glad you enjoyed your visit with our team. Michael McLeod General Manager 256-340-0330

April 05, 2025

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Employee Rating

Average service, usually a couple hours wait time at service appointments. Easy to schedule service appointments online. More

by Toyota071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2025

Serra Toyota of Decatur responded

Hello, Thank you for taking the time to leave this review. I am pleased to know you have had an easy experience while scheduling an appointment with our Service Team, however, I would like the chance to address the length of your recent visits with us. Please reach out to me so that I may be of further assistance. Sincerely, Michael McLeod General Manager 256-340-0330

March 24, 2025

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Employee Rating

The main reason we continue to buy from Serra is the service department especially Kim More

by michael_gentile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Serra Toyota of Decatur responded

We're glad to know our service department made such a positive impact. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

March 23, 2025

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Serra Toyota took care of all my Maintenance needs. They are very cordial and courteous and do just what they say they’re going to do I highly recommend them More

by melaniemstover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antoine Pyfrom, Steve G

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Mar 30, 2025

Serra Toyota of Decatur responded

We appreciate your kind words and recommendation. It's wonderful to know our team has met your service needs. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

March 20, 2025

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Employee Rating

Everyone very pleasant and eager to assist you. Kim is such a nice person with deal with More

by Deborah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Serra Toyota of Decatur responded

We're grateful you had a positive experience with our team at Serra Toyota Decatur. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

March 19, 2025

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Employee Rating

I always deal with the toyota place. Very nice and friendly employees. They try their best to get you exactly what you want More

by amilli84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2025

Serra Toyota of Decatur responded

We're thankful for your kind words about our team at Serra Toyota Decatur. We appreciate your support and look forward to serving you again. Michael McLeod General Manager 256-340-0330

March 16, 2025

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Employee Rating

I've bought several vehicles from Serra Toyota. I always compare prices and always end up at Serra. The service department is eager to help. I always have a great experience when I get my vehicles More

by Harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antoine Pyfrom

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Mar 23, 2025

Serra Toyota of Decatur responded

We appreciate your repeated trust in us and are glad you enjoy our Service Department. It's rewarding to hear that you had a great experience with both the business and personal touches. We look forward to continuing to meet your expectations at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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