Kim Wolfram

Was easy to set up an appointment with Kim Wolfran to have the works package and the brakes done. Everything was done in a timely manner. have the works package and the brakes done. Everything was done in a timely manner. More

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Kim is always a pleasure to work with. She is professional efficient and goes above and beyond. Her knowledge and ability to put things into terms I can understand is remarkable. If ever I She is professional efficient and goes above and beyond. Her knowledge and ability to put things into terms I can understand is remarkable. If ever I have a question she is always happy to answer. More

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I had my F-150 detailed. Kim went out of her way to ensure that the vehicle was kept indoors due to on and off rain that was happening on the afternoon it was due to be pick Kim went out of her way to ensure that the vehicle was kept indoors due to on and off rain that was happening on the afternoon it was due to be picked up. She also researched my loyalty program rewards to find a discount on the price, even though I did not ask her to (I did not know I was eligible for a discount!). I will always trust my vehicle care with Kim.. More

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Joe French has always helped. Always does what he says. And follows through. And always in time frame as stated. Always does what he says. And follows through. And always in time frame as stated. More

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Thanks Joe French and Kim Wolfran. You guys always treat me right and get the job done on time. Klaben service is the best.! You guys always treat me right and get the job done on time. Klaben service is the best.! More

by ppaspal Verified Customer Verified Customer

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Kim was great to work with. Very knowledgeable for a service advisor and a great communicator. I rely on my truck to tow my home on wheels, and she made sure we got the right Very knowledgeable for a service advisor and a great communicator. I rely on my truck to tow my home on wheels, and she made sure we got the right service for a fair price. 10/10 would work with Kim again. More

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No pressure, knowledgeable, and friendly. Klaben does a better job of tracking my car's needs than I do. Klaben does a better job of tracking my car's needs than I do. More

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You could not ask for a more personal, knowledgeable and customer service centered individual! Kim is top gear when it comes to how she deals with customers on the fly and follows up to make sure everything customer service centered individual! Kim is top gear when it comes to how she deals with customers on the fly and follows up to make sure everything was handled to my satisfaction! She needs to be trainings the next generation of service advisors! More

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Kim has done an incredible job taking care of me in the service center. She was knowledgeable of the service I needed and worked in a timely manner. I have also worked with Joe for many years! He is tho service center. She was knowledgeable of the service I needed and worked in a timely manner. I have also worked with Joe for many years! He is thorough and respectful while informing me of my vehicles needs. More

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I love coming to Cleveland Ford for my service It's always on time It's always well done and I trust Kim a lot always on time It's always well done and I trust Kim a lot More

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