Kim Wolfram
Kim Wolfram at Klaben Ford Lincoln

Kim Wolfram

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,101 Reviews

I have been in the automotive business for over 32 years. I have been ranked in the Pittsburgh Region for Top 10 Service Advisors for over 11 years with Ford Motor Company. I pride myself on great customer service, and will always be willing to go above and beyond to make sure each and every customer is happy. I work closely with many of the local Police Departments in servicing their fleet vehicles. I love working at Klaben, and truly enjoy the work I do. I enjoy meeting new people, and assisting you with future auto service. I hope to see you soon! 330-673-3139 ext 222

Dealership Experience

16 yrs, 8 mos

Industry Experience

39 yrs, 7 mos

5.0

1,101 Reviews

Write a Review

1101 Reviews of Kim Wolfram

September 15, 2025

Dealership Rating
Employee Rating

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 12 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 13, 2025

Dealership Rating
Employee Rating

Those dealership has a large inventory and they are always willing to make sure you are matched with the perfect vehicle fit. I’ve always been happy with my purchase. More

by SMDARROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French, Tom Alcorn

September 12, 2025

Dealership Rating
Employee Rating

My experience with Gavin was great he handled everything to my expectations. I was very pleased with my experience More

by dpault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Fano

September 12, 2025

Dealership Rating
Employee Rating

Very friendly staff! They were willing to see me and do a basic diagnostics test on my vehicle when I had an emergency. Shout out to Mike and Kim! More

by Sarrandles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold

September 11, 2025

Dealership Rating
Employee Rating

Kim was awesome, as always! She was her usual thorough self and made the whole process smooth and easy. She coordinated both the service on our Edge and a full detail. Everythin More

by Rich and Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 10, 2025

Dealership Rating
Employee Rating

Ive been using Klaben service for many years. Kim is very knowledgeable and pleasant to work with. More

by Postdj628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 04, 2025

Dealership Rating
Employee Rating

Always friendly, explains each service call in detail. Quick to start service on car on each visit More

by Gmorr16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

August 30, 2025

Dealership Rating
Employee Rating

I was disappointed that it took over 24 hours to complete a short recall service on my car. I had to miss work and call family for a ride. It was incredibly inconvenient and unprofessional to force me to sch More

by SARAHURBANK
Workmanship
Service Time
Recommend Dealer
No
Aug 31, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest and candid feedback, as well as the positive marks left for Kim. We realize the huge level of value it provides to us and share it with our entire team. We then reflect on our level of performance in serving our customers and utilize it internally for coaching, counselling, and celebrating. After reading your comments it was clear we let you down in resolving your repair concerns in a timely fashion and failed to provide the level of experience you deserve. We are better than this and I apologize for the inconveniences created as a result. No excuses. It was a pleasure meeting you over the phone and I appreciate both your time in sharing additional insight and giving us the opportunity to make right a situation we obviously created. As discussed, we look forward to future visits and restoring your full confidence in us and showing you through actions and words our customer first culture. Thank you again for your honest feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

August 28, 2025

Dealership Rating
Employee Rating

The service provided by Kim Wolfram is one of the main reasons I purchased my 2nd Ford Ranger from Klaben Ford . More

by blwhend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2025

Dealership Rating
Employee Rating

The great service I receive from Klaben Ford is the reason I keep coming back over the last 20+ years. Everyone that works here treats you like you’re their best and only customer. More

by nickj44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1
...

Dealership Inventory (213 Vehicles)

new 2025 Ford Mustang Mach-E car, priced at $61,210
2025 Ford Mustang Mach-E
new
Shadow Black exterior
Automatic
All-wheel Drive
used 2020 Ford Escape car, priced at $17,088
2020 Ford Escape
used
Agate Black Metallic exterior
Automatic
All-wheel Drive
new 2025 Ford Bronco Sport car, priced at $39,060
2025 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
used 2022 Ford Escape car, priced at $22,488
2022 Ford Escape
used
Iconic Silver Metallic exterior
Automatic
Front-wheel Drive
used 2022 Ford EcoSport car, priced at $21,488
2022 Ford EcoSport
used
Blue Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco Sport car, priced at $37,065
2025 Ford Bronco Sport
new
Shadow Black exterior
Automatic
Four-wheel Drive