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Kristen Peterson
Kristen Peterson at Front Royal Ford

Kristen Peterson

Title Clerk

Front Royal Ford

9135 Winchester Rd.
Front Royal, VA 22630

not yet
rated
3 Reviews

3 Reviews of Kristen Peterson

July 30, 2021

Dealership Rating
Employee Rating

"Service personal were polite and responsive. Service..."

- Bbrackman Verified Customer

Service personal were polite and responsive. Service appears to have done properly. I had no idea that the tires or breaks were so warn. I was disappointed that the intermittent 'Check Park Aid' message did not happen while they had it.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: John Aguilar

Aug 19, 2021

Front Royal Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 07, 2021

Dealership Rating
Employee Rating

"Bought a 2019 F150 that was practically brand new. The..."

- hv2hnt Verified Customer

Bought a 2019 F150 that was practically brand new. The dealership itself has improved My experience with the sales person Amber after the sale was horrible. Follow up was not good. She reluctantly answered calls and text. I was expecting various parts (antenna & tow hooks) from service and had to call the dealership myself to find out if the parts arrived. Also i specifically requested transfer of license plates from the vehicle I was trading in and that transaction was fouled up. I had to go to the dealership to rectify the issue only to find that the sales person had received the license plates but never notified me.

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Customer Service
Friendliness
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Overall Experience
Recommend Dealer
Yes
Jul 14, 2021

Front Royal Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If there is anything else we can do to assist you, please let us know! Take care!

January 12, 2021

Dealership Rating
Employee Rating

"They were close. They had the truck I was looking for...."

- scot_mcinnis Verified Customer

They were close. They had the truck I was looking for. Troy knew his stuff. I wish the process could have been faster and i.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bryce, Troy Loar, Alice Rohman

Feb 11, 2021

Front Royal Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

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