Kyle Walden

I have a nice experience buying a truck. Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the tr Jeff Kazee was very helpful and professional and make the process really enjoyable and smooth. The downside part was: When we picked up the truck, we didn't realize until the next day that the dealership had removed the pack of fabric floor mats from the back seat (we know that they were there when we test drive the truck , same truck we bought) and left only the all weather mats in there (which we had paid for). When I noticed, I went to talk to the manager Kyle Walden and have to technically convince him that the mats were there when we test drive the truck, he initially stated that the truck we bought was not coming with fabric mats from the factory, then when I told him we saw the mats on the truck when we drove it he then said that he will have to check the cameras making me feel like I was doing something wrong like I was trying to still something from him. I don’t know exactly what he saw on the tapes because they never show me the footage but he didn’t have another option then write a Due bill and give me the floor mats not before start having a really nasty attitude and make me feel like he was doing me a favor giving me what it was in the truck initially, instead of me receive an apologize and a resolution I start receiving a nasty attitude from who is supposed to be a "Manager” the bigger authority on the dealership at the time. My two recommendations will be if you are interested in buying a vehicle from them is to do a video or take pictures of what’s included with the vehicle and what is inside the vehicle when you test drive it. Second recommendation will be try not to deal with this “Manager” Kyle Walden that doesn’t know how to deal with this type of situations and worst he doesn’t know how to treat a clients with respect. More

by damian.e06 Verified Customer Verified Customer

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I am very satisfied with the purchase of my new car and with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an with the excellent customer service I received from this dealership. The team was professional, patient, and always attentive to my needs. When an issue came up with the first car, they listened to my concerns and handled everything in a responsible and efficient way. I felt supported and confident throughout the entire process. I highly recommend this dealer to anyone looking to purchase any vehicle. Excellent service, great communication, and a very positive experience from start to finish. More

by Delfa Verified Customer Verified Customer

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The entire experience was effortless! Thanks to all involved! Easily recommended! 5 Stars all around! Thanks to all involved! Easily recommended! 5 Stars all around! More

by cleats.baboon-30 Verified Customer Verified Customer

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It was a very seamless experience. I was in and out in under an hour. My salesman took very good care of of me! I was in and out in under an hour. My salesman took very good care of of me! More

by jerwersk Verified Customer Verified Customer

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Excelente atención muy amables me explicaron todo detalladamente estuvieron muy atentos a cada detalle a cada pregunta para resolver mis dudas me sentí como en casa gracias a su paciencia con mi acti detalladamente estuvieron muy atentos a cada detalle a cada pregunta para resolver mis dudas me sentí como en casa gracias a su paciencia con mi activo hijo 😊 More

by martinezgilma063 Verified Customer Verified Customer

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Weird experience - Sales dude Russel was great to work with - There was a discrepancy between what they posted online and the car that actually was there. The online ad said the car had heated seats but t with - There was a discrepancy between what they posted online and the car that actually was there. The online ad said the car had heated seats but the car did not. I don't think this was intentionally shady and Russell tried to fix it but the manager was kind of an xxxxxxx. He talked to me like I was stupid for not reading some fine print even though I showed him the Toyota Direct Website. More

by suppm Verified Customer Verified Customer

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Ashiqur Rahman was great to work with. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me. He obviously enjoys his job. He was professional and enthusiastic. He made me feel like he wanted the best for me. More

by CAMERON8122 Verified Customer Verified Customer

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Carlos was easy to work with and very focus on the customer. Very appreciative for his efforts to get the cars I wanted. customer. Very appreciative for his efforts to get the cars I wanted. More

by bj Verified Customer Verified Customer

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Great experience and happy with the service. Great customer service even after the purchase to address a few minor things. Would recommended. Great customer service even after the purchase to address a few minor things. Would recommended. More

by dalozano1987 Verified Customer Verified Customer

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Great experience with toyota direct and with my toyota grand highlander, it is simply wonderful grand highlander, it is simply wonderful More

by adekunlegaruba4u Verified Customer Verified Customer

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