Lance was easy to work with and he takes the time to
explain things to me in a way that I can understand them. This is why I always go back to the dealership for service.
explain things to me in a way that I can understand them. This is why I always go back to the dealership for service.
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by alaina1284
Service Price Transparency
Feb 04, 2026 -
BMW of Shrewsbury responded
Alaina, it's great to know Lance made your experience smooth and understandable! We appreciate your trust in our team. Thank you for choosing BMW of Shrewsbury!
My service experience was seamless and easy.
My car was ready on time and was pulled up right next to the door for an easy exit.
My car was ready on time and was pulled up right next to the door for an easy exit.
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by JPD
Service Price Transparency
Jan 22, 2026 -
BMW of Shrewsbury responded
We are so happy to hear that you had a seamless experience with our team! Thank you for choosing BMW of Shrewsbury and for sharing your feedback.
Lance is the best.
Very knowledgeable and explains the issue in detail and helps in prioritizing if there are multiple services to be done on vehicle.
Very knowledgeable and explains the issue in detail and helps in prioritizing if there are multiple services to be done on vehicle.
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by kiranm
Service Price Transparency
Jan 21, 2026 -
BMW of Shrewsbury responded
Thank you for the fantastic feedback, Kiran! We're so glad to hear Lance took such good care of you. We truly appreciate your business and we hope to see you again at BMW of Shrewsbury!
Great and friendly service.
We had a small mix up on the tire installation but everything was resolved. They continue to provide good service.
We had a small mix up on the tire installation but everything was resolved. They continue to provide good service.
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by jurgen
Service Price Transparency
Jan 19, 2026 -
BMW of Shrewsbury responded
Thank you for your feedback, Jurgen! We apologize for the initial mix-up but we're glad everything was resolved. We truly appreciate your support and we hope to serve you again at BMW of Shrewsbury!
Great communication and responsive to my concerns.
It was obvious that there is communication within the group.
It was obvious that there is communication within the group.
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by Thomasguest52
Service Price Transparency
Jan 19, 2026 -
BMW of Shrewsbury responded
Hi Thomas, knowing you had clear communication and all your concerns thoroughly addressed is wonderful feedback to receive! Thank you from all of us at BMW of Shrewsbury.
From the greeting at the garage, to the check-in process,
to the service, I always feel like I’m being treated fairly and professionally here. And their value pricing program, combined with genuine parts, ma
to the service, I always feel like I’m being treated fairly and professionally here. And their value pricing program, combined with genuine parts, makes it a no-brainer to come here over independent shops.
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by gparadise
Service Price Transparency
Jan 15, 2026 -
BMW of Shrewsbury responded
Thank you for sharing your feedback, and mentioning our value pricing program alongside genuine parts. We look forward to serving you again at BMW of Shrewsbury! Safe travels!
It is a very good experience to have work done for my car
service in your company, thank you.
service in your company, thank you.
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by Ihtai
Service Price Transparency
Jan 09, 2026 -
BMW of Shrewsbury responded
Thank you, Ihtai, for reviewing BMW of Shrewsbury!
Good communication, everyone had a good attitude and
service was completed on time. Loaner car process was easy
service was completed on time. Loaner car process was easy
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by Markdavid1723
Service Price Transparency
Jan 09, 2026 -
BMW of Shrewsbury responded
We are so glad you are satisfied with our communication and service! Thank you for choosing BMW of Shrewsbury and for sharing your experience. We wish you safe travels ahead!
easy to make a appointment and fast service really good
experience and nice staff outstanding!
experience and nice staff outstanding!
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by theodorodouglas
Service Price Transparency
Jan 06, 2026 -
BMW of Shrewsbury responded
Thank you for your confidence in BMW of Shrewsbury! We appreciate your business.
Very helpful and responsive.
Appreciate the customer service and always walking me through the feedback!
Appreciate the customer service and always walking me through the feedback!
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by Keri.mcgrail
Service Price Transparency
Jan 05, 2026 -
BMW of Shrewsbury responded
Keri, thank you for the fantastic review! We're glad our team was helpful and responsive at BMW of Shrewsbury. We appreciate your business and hope to see you again soon!
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