Lance Willhite | Page 15

Adam was wonderful. So helpful in explaining all the bells and whistles of the car. Dealership friendly and clean So helpful in explaining all the bells and whistles of the car. Dealership friendly and clean More

by BUBBLES400099 Verified Customer Verified Customer

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There are very pleasant and helpful and appreciated the follow-up scheduling. I would, however, find it helpful if Subaru America would provide a video or a usb thumb drive with instructions on the Solter follow-up scheduling. I would, however, find it helpful if Subaru America would provide a video or a usb thumb drive with instructions on the Solterra. The manuals are good, but this is such a new model that the additional instructions would be helpful. More

by EC1205 Verified Customer Verified Customer

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The dealership was exceptional except for the mixup, putting my spouse as owner on some of the documents. putting my spouse as owner on some of the documents. More

by Diane Minick Verified Customer Verified Customer

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Do not walk, run from this dealer! Went to dealer and dealt with a sales person named Jody Vaughn. After negotiating the price on a new Crosstrek, my wife and I were presented a price Went to dealer and dealt with a sales person named Jody Vaughn. After negotiating the price on a new Crosstrek, my wife and I were presented a price in writing. The car had not arrived at the dealer yet, but a deposit would hold it. Neither myself or my wife had a check with us and we told Jody this. Not wanting to put a deposit on a credit card, we explained that we would either come back with a check or transfer money into another account and call back with a debit card. The day the car arrived at the dealer I called and spoke to Jody at which time I was told he would send me his “best price” on the vehicle. Thinking that it might be better than what I was already given I was ok with this. When I received the new quote, it was higher than what we had originally agreed to by $2100. I was told that this was a different car. It was not. He said he could not do the price he had put in writing. I then called and spoke to Lance Whillhite, the Sales Manager. He verbally agreed to 2K off but that was off of MSRP and not the out the door price which is what was on the quote we had from Jody. Lance Whillhite refused to honor the price and stated that Jody was “not very good at math” in a text to me. Lance also stated that Jody was a 20 year old young man and mistakes happen. Jody is not 20 and many years older than that. This was a blatant lie. This whole experience was frustrating and a waste of my time. Now obvious this was a bait and switch and game with numbers and discounts. I have all texts and quote to support what happened and what was stated. More

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Jody Vaughn was delightful to work with in the purchase of my Ascent. I previously had a 2016 Outback that I totaled in a wreck. I decided that I wanted a larger vehicle and the Ascent was the obvious choi of my Ascent. I previously had a 2016 Outback that I totaled in a wreck. I decided that I wanted a larger vehicle and the Ascent was the obvious choice. I saw Jody in the poring rain, he had the vehicle by the door ready to go. All my questions were answered and even those I didn't know to ask. When I came to pick up my car the next day, he reviewed everything in the car with me (again in the poring rain). He set up my phone with Apple play and made sure I knew how everything worked for me. I highly recommend his professionalism and product knowledge. This was the best experience I have ever had purchasing a new car. More

by BARSHELTON Verified Customer Verified Customer

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I wanted and needed my new vehicle, and no dealership had what I wanted. Contacted Mr. Quigley, salesman and he found one for me In Macon, GA and had it ready for me on Monday. No other salesman helped m what I wanted. Contacted Mr. Quigley, salesman and he found one for me In Macon, GA and had it ready for me on Monday. No other salesman helped me that way. Mr. Quigley was very pleasant and provided excellent customer service to me. The business manager was also very accommodating and also pleasant and professional. I want to thank these two men for making me comfortable. More

by BVANDERHORST67 Verified Customer Verified Customer

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I had a wonderful experience and would recommend this dealer and sales department to anyone wanting a great car dealer and sales department to anyone wanting a great car More

by ANNWILLIAMSLVT Verified Customer Verified Customer

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It was a great buying experience. Adam is a great salesman and helped me find what I was looking for. Adam is a great salesman and helped me find what I was looking for. More

by AV8R011 Verified Customer Verified Customer

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Salesman have gone above and beyond to provide the vehicle model and configuration we wanted! Never had a bad experience with the sales department of Gwinett Subaru!!!! vehicle model and configuration we wanted! Never had a bad experience with the sales department of Gwinett Subaru!!!! More

by Lynn Deaven Verified Customer Verified Customer

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Adam stood out in helping us choose our Wilderness and work with the Subaru shortages and mishaps. The rest of the team was great to work with. Did not like the pressure extended warranty last minute sale work with the Subaru shortages and mishaps. The rest of the team was great to work with. Did not like the pressure extended warranty last minute sale. More

by JK6 Verified Customer Verified Customer

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