Timothy Robinson
Timothy Robinson at Heiser Ford Lincoln
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Timothy Robinson

Sales / F&I Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.3
28 Reviews
4.3

28 Reviews

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28 Reviews of Timothy Robinson

April 22, 2024

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Employee Rating

Once the initial ordering process was accomplished, the delivery, pick-up and administration process went well. Richard, Timothy, Kreyshia and Hutch were very friendly and professional. Brian informed me More

by gschrank
Recommend Dealer
Yes
Apr 22, 2024

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you enjoy your new vehicle! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 17, 2024

Dealership Rating
Employee Rating

Very nice people who take car of your needs, explain all the features your new car and work to get you the best financial deal. More

by kp140218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kreyshia White, Ralph Price

Apr 17, 2024

Heiser Ford Lincoln responded

Thank you so much for choosing Heiser Ford Lincoln! Please let us know if we can be of any more assistance! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 16, 2024

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Employee Rating

I had a great purchasing experience and I am very happy with my F150. Thank you again! More

by shouser87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jhyaire Tatum, Kreyshia White

Apr 16, 2024

Heiser Ford Lincoln responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. Thank you for choosing Heiser Ford Lincoln, we hope you enjoy your new F-150! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

April 12, 2024

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Employee Rating

Very pleased with the staff at Heiser. I would have liked quicker response time from several emails and texts; only thing that stopped a five-star review More

by seymour.g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ralph Price, Richard Hodge

Apr 13, 2024

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 21, 2024

Dealership Rating
Employee Rating

JT was super helpful, as was the rest of the staff. He showed me a few trucks and let me test drive the two I was interested in. Negotiating was quick and easy and I got a fair value for my trade in. More

by CROGA001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 21, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with JT and our team, and we look forward to working with you again. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 09, 2024

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Very accommodating, kind and human. They didn't pressure me into anything and everything was well explained. They took a bad experience I had elsewhere and made up for it ten fold. More

by devanswank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Timothy Robinson

Mar 10, 2024

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

March 07, 2024

Dealership Rating
Employee Rating

Salespeople were easy to work with and friendly. The new vehicle I ordered came with several problems which were professionally addressed and fixed. It was a bummer not having the new vehicle for More

by bjavorsky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak

Mar 07, 2024

Heiser Ford Lincoln responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

February 20, 2024

Dealership Rating
Employee Rating

Good customer service, truck was nice. There were more dings and dents I've found later on now with sun hitting right and all that which I wish I knew about. More

by fordthreefive
Recommend Dealer
Yes

Other Employees Tagged: Timothy Robinson

Feb 20, 2024

Heiser Ford Lincoln responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Timothy and truly appreciate your feedback! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

February 16, 2024

Dealership Rating
Employee Rating

Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! More

by Eric Snowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 19, 2024

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

Feb 19, 2024

Eric Snowden responded

Stop it with the politically correct response. Actions speak louder than words. I shouldn't have to reach out to you. You have all my information on file. You should be receiving out to me to see how you can rectify the situation. xxxx Poor Customer Service from Top to Bottom! Just fix my car! Doesn't take 6 months to repair a transmission. Then when you do fix the transmission, they fry the ABS system. Now I have to wait another two weeks to get my vehicle. Especially, after I already waited 4 months on the original repairs and body shop work! Straight Ridiculous!

February 14, 2024

Dealership Rating
Employee Rating

Horrible never again will I go back I had to reach someone higher than Tim and bob to get my issues fixed and bob told me that the the issues I was having less than 10 miles was my issue told me to po More

by dom263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 15, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brian Crandall - Sales Director bcrandall@heiser.com

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