Larry Jones | Page 5

Service is good but had trouble explaining abt Acura Care This service center is definitely good with regards to providing good service like oil changes, fixing other things etc. I will go again and again..no This service center is definitely good with regards to providing good service like oil changes, fixing other things etc. I will go again and again..no doubt But I had trouble explaining abt Acura care maintainance plan. Even though i had Acura care maintainance plan they still charged me for my service for 300 $. When i asked them why they told me they wont honor Acura care plan i have and i have to buy there own dealership plan. That did not make sense to me as Acura care plan is gonna work all over usa with any acura dealer. so i called Acura care guys and they brought the issue with Manager Larry jones and I must say Larry jones did a great job in fixing the issue. Then they agreed it was a mistake and told me Acuca care should be taken in any Acura dealer and they told refund cheque will come in mail....Thanks a lot Mr Larry jones...u did a great job Guys..I love Acura cars like anything and im gonna buy more. so please kindly deal with customers like me very well .. For a vehicle which is 45 k Acura care maintainance plans are must and we need it at any cost Thanks again More

by prash4u80 Verified Customer Verified Customer

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Normal service, plus a TSB I took my TLX in for normal service, and asked for a shuttle to work. When they realized that there was a TSB, they proactively set up a courtesy car I took my TLX in for normal service, and asked for a shuttle to work. When they realized that there was a TSB, they proactively set up a courtesy car for me. They ensured the parts were available, performed the service, and had me back in my car the same day. Very professional, very friendly, and the job done right. Very satisfied. More

by DANIEL.WEILAND Verified Customer Verified Customer

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Great Service, Great Place to buy a Acura! My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem correct My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem corrected promptly. Will always do business with Acura Columbus. Not the other guy across town. More

by digital_04 Verified Customer Verified Customer

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Dedicated attention to my service concern Noise (not wind) associated with my fan. Several attempts were made to locate and get rid of the noise. In consultation with Chris Diglia (Service Adv Noise (not wind) associated with my fan. Several attempts were made to locate and get rid of the noise. In consultation with Chris Diglia (Service Advisor) and Larry Jones (Service Manager) the matter was traced and resolved. They would not give up until they completed the work. More

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Positive experience with car purchase Our purchase was finalized via phone and I was treated well with test drive & pick up of vehicle. Also, I brought the car back 4 days later after noti Our purchase was finalized via phone and I was treated well with test drive & pick up of vehicle. Also, I brought the car back 4 days later after noticing a small scratch. They had it entirely taken care of within 1/2 hr! Very satisfied with attentive & pleasant personnel. More

by cindy Verified Customer Verified Customer

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Great and Courteous Service Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfa Acura service personnel, especially Chris Diglia and service manager Larry Jones, took the utmost care of my car. They fixed the vehicle to my satisfaction and were courteous, professional and polite. All repairs were fully explained and a test drive was performed with Chris to ensure the problem had been corrected. This dealership and their service department can be trusted and always do their utmost to ensure the customer is satisfied and the car is repaired properly. I have been to this dealership for 15 years and they never disappoint. More

by kmmccafferty Verified Customer Verified Customer

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Exceptional service I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Every I brought my car in to have my air conditioner serviced after not having confidence in a quote that I had received from my usual service center. Everyone at Acura Columbus was very professional and provided exceptional service. Larry Jones kept me up to date on the status of my vehicle and also notified me of a potential safetly hazzards concerning my brakes. Larry provided great customer service. Jim Cruikshank also gave me a detailed summary of things that needed attention on my vehicle which was greatly appreciated. I also, want to thank Zac for his great customer service. This was my first time out at Acura Columbus and I had a 5 star experience. More

by SHIA106 Verified Customer Verified Customer

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Dealer takes customer satisfaction very seriously We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked We recently had our car in for new tires and a wheel alignment. There was a bit of a mix up on when the car was to be finished, but the dealer worked very hard to get the car finished and to make our service visit satisfactory. It was great to see how involved and concerned they were with customer service. It was very clear to see how important customer satisfaction is to them, and that is a very good thing. More

by acuradriver4 Verified Customer Verified Customer

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Awesome service All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends a All the service advisors are very professional. The waiting room is nice and clean,free wifi, drinks and snacks. i will definitely recommend friends and family member to patronize this dealership. More

by YINKAMOSES2006 Verified Customer Verified Customer

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Fantastic Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a Service got me in right away even though I didn't have an appointment. Advisors were helpful and knowledgeable. Prices were great. I have always had a great experience with the crew at Acura Columbus. More

by mtsmith0424 Verified Customer Verified Customer

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