Larry Martin

Came in on Saturday, April 26th for a basic service appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did appointment (oil change, new filter, tire rotation etc.). Appointment was scheduled for 8:00AM. Every aspect of customer service was horrible and did not exist. Only two service reps working and waiting on customers, also with appointments. I did not get my vehicle checked in until 8:35AM. No offer if I wanted a Uber/Lyft driver to take me home, as I have done frequently in the past, so I decided to wait for it. At 10:30AM I walked over to the service area, to check the status of my vehicle. As I was waiting in the customer lounge, in a separate building. As I walked out of the customer lounge I saw my truck parked in the pick up area. No one had contacted me that the truck was ready for pick up. As I walked in to the service building there were 8 people in line waiting to get help from the service reps (still 2 reps) as the reps were waiting on 2 other people who were previously waiting in line. Periodically, 2 different women would walk out from the back and go to the coping machine for something they had printed. The women came out of the back room at least 3 times and never offered to help any of us waiting in line. Finally a woman in line walked to the back room and asked the 2 women why they couldn't help all of us waiting in line. The woman who walked to the back room, asking for help, said she was just there to pick up her car. Upon hearing that, I and several other customers said the same thing. We were waiting to pick up our vehicles. At that point, one of the women, working in the back room, came out to help. I must say that this experience was the worst example of customer service to which I was ever exposed. The 2 service reps were doing as much as they could but there was only 2 of them. Management was obviously trying to work mean and lean but that was a terrible management philosophy. This is the second bad experience I've encountered. My previous appointment was to repair my A/C unit. After waiting 5 days for a part my truck was repaired. When I picked it up the inside of the truck had been trashed. The truck had been broken into while being placed in Jessup's back lot with fencing and camera's, but that's another story. More

by postclan4 Verified Customer Verified Customer

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The desert’s finest! !! Always great service and great selection. From sales to service and throughout the purchase, very satisfied. !! Always great service and great selection. From sales to service and throughout the purchase, very satisfied. More

by john@cockrellelectric.com Verified Customer Verified Customer

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Charlie worked with me by text/phone and did an excellent job, easy to work with job, easy to work with More

by ZKMD Verified Customer Verified Customer

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This dealership has awful customer service and makes fake promises. They wasted my time and I ended up having to cancel the purchase, after I signed the contracts and made the payment because they lied to me promises. They wasted my time and I ended up having to cancel the purchase, after I signed the contracts and made the payment because they lied to me and promised me something they never planned on doing. Save your money and go elsewhere. More

by xiaonasu72 Verified Customer Verified Customer

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Sean is very attentive and efficient. Outstanding service. The staff is very friendly and courteous. The facility is clean and comfortable. Outstanding service. The staff is very friendly and courteous. The facility is clean and comfortable. More

by redey Verified Customer Verified Customer

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Best service and dealership in Southern California hands down. Jessup family will treat you like family. down. Jessup family will treat you like family. More

by kyleg3 Verified Customer Verified Customer

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Fantastic fun and fabulous Dina Reyes was great. Loved her sense of humor and her car knowledge. I would recommend her to my family any day. Art in finance was great. Made it Dina Reyes was great. Loved her sense of humor and her car knowledge. I would recommend her to my family any day. Art in finance was great. Made it quick and painless. I got to work with Larry Martin over email and text and he was efficient. Steve Moore helped us with the hook up on who to work with. Thanks to all that made our trip with the 3 hour drive. More

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Best employee The most knowledgeable, honest, dependable employee any company can have. She greets you with a sincere smiley greeting and directs you to the right d The most knowledgeable, honest, dependable employee any company can have. She greets you with a sincere smiley greeting and directs you to the right department and person you need to see. More

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My 2017 Cruise I was very please with my experience buying my car. They were persistent wothout being pushy. Very polite, let me drive the car for an afternoon to re I was very please with my experience buying my car. They were persistent wothout being pushy. Very polite, let me drive the car for an afternoon to really see if I liked and if it fit me. More

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