Larry Velasquez | Page 12

Hands down the best dealership on Long Island. I’ve worked for Dealers and dealt with buying cars from other dealers... Empire is the best with customer service and being honest. They take their time t worked for Dealers and dealt with buying cars from other dealers... Empire is the best with customer service and being honest. They take their time to help you. More

by MICWEST Verified Customer Verified Customer

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I had a great experience with the staff at Empire Toyota’s of Huntington. They were able to help me find the car I wanted and I never felt pressured. Toyota’s of Huntington. They were able to help me find the car I wanted and I never felt pressured. More

by Gary Verified Customer Verified Customer

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Charlie Meuser helped us purchase a 2021 Toyota Corolla Hybrid. Easy and straight forward salesman with no pressure. I would highly recommend giving Charlie a call/visit if you are in the market. Thank Hybrid. Easy and straight forward salesman with no pressure. I would highly recommend giving Charlie a call/visit if you are in the market. Thank you for your help Charlie! More

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Completely different attitude in this dealer, everybody is friendly cordial and informative. I definitely recommend going to Empire of Huntington and ask for Cesar. They answered all my questions and made is friendly cordial and informative. I definitely recommend going to Empire of Huntington and ask for Cesar. They answered all my questions and made things very easy for me More

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ok nothing bad about it .The price change was not good. ok nothing bad about it . The price change was not good. We were trapped. We were quoted different price. They also didn't honor their purchase orde ok nothing bad about it . The price change was not good. We were trapped. We were quoted different price. They also didn't honor their purchase order and they sold our car. More

by GOBIND.BATHIJA Verified Customer Verified Customer

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Charles Murphy was a pleasure to deal with right from the start. He was able to locate an out of state vehicle quite promptly which matched our search. His constant contact with us during the process was app start. He was able to locate an out of state vehicle quite promptly which matched our search. His constant contact with us during the process was appreciated, and when the car arrived, he waited in his own car when the dealership closed early for a major snow event, until I was able to make it home from work to see it firsthand. Both his actions and his professionalism are what truly defines "Customer Service" More

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Sales person called my auto insurance and (without my knowledge, dropped the policy on my vehicle before I took possession of the new vehicle. Sales Person allowed me to leave the dealership without my knowledge, dropped the policy on my vehicle before I took possession of the new vehicle. Sales Person allowed me to leave the dealership without my registration sticker. Sales manager emailed me stating that both the heated seats and remote start had been installed in the car I was looking to buy, When I went to pick up the car, I found out that the remote start was not installed. Had I not asked the sales person how to use the remote start, I would have left the dealership thinking that it had been installed. Sales person had poor knowledge of the vehicle. Did not know whether or not my RAV4 came with a cargo liner. Sales person had poor knowledge of how the Service Dept works. When asked if I should make an appointment to bring the car to have the remote start installed, he told me I didn't have to and that was incorrect. Installation of remote start took two days. Service coordinator was not proactive in keeping us informed about the status of the job. More

by JOANIRAPEIXOTO Verified Customer Verified Customer

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I purchased a 2021 toyota tacoma, my sales rep was Charlie Meuser. Everything he did was right at the top of superior service. Larry Velasquez was the finance rep, he went above and beyond in getting Charlie Meuser. Everything he did was right at the top of superior service. Larry Velasquez was the finance rep, he went above and beyond in getting me the right interest rate that fit my budget. you won't be disappointed dealing with Empire Toyota of huntington. More

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Ray gave excellent service along with rest of staff. Everyone was honest, polite and so helpful. I anticipated in purchasing a car within my budget and we found exactly what I needed within 15 minutes. Everyone was honest, polite and so helpful. I anticipated in purchasing a car within my budget and we found exactly what I needed within 15 minutes. I’m happy with my purchase! More

by CLUVZU431 Verified Customer Verified Customer

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Kristen is amazing has the patience of a saint kept in touch with me answered all my questions went over all my options . She was a pleasure to work with and because of her I signed again with Toyota . La touch with me answered all my questions went over all my options . She was a pleasure to work with and because of her I signed again with Toyota . Larry was great also went over all my options and answered all my questions. I greatly appreciated everything they did to help me and look forward to working with them in the future . More

by TONIANN Verified Customer Verified Customer

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