Lauren Fusaro | Page 7

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad to hear your service was completed quickly and that our team took the time to clearly explain the inspection and recommended work. We truly appreciate your trust and are happy to know you were pleased with the care and maintenance of your vehicle.

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re sorry you weren’t updated sooner on the status of your truck, and we appreciate you letting us know. Customer satisfaction is our priority, and we’d like the opportunity to make things right, please call us at (845) 288-0892. We look forward to serving you better next time.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your appointment was on time, and you enjoyed the video explaining your car’s overall condition. We appreciate you choosing us and look forward to your next visit!

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We’re sorry to hear that the alignment still doesn’t feel right, that’s certainly not the outcome we want for you. If you’re not completely satisfied with the wheel alignment, we’d be more than happy to redo it at your convenience to ensure everything is corrected properly. Please reach out directly to your advisor, Lauren Fusaro, and she will gladly expedite your appointment to get this resolved as quickly as possible. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.

DCH Wappingers Falls Toyota responded

Thank you, Kevin, for the awesome review of DCH Wappingers Falls Toyota! We’re so glad your experience was painless and that you enjoyed the cappuccino! We appreciate you recognizing the team’s extra effort and look forward to seeing you again!

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear you had a flawless experience from start to finish, with excellent service, clear communication, and timely care. We truly appreciate your trust and look forward to serving you again.

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad you enjoyed the video and message from the technician and found it informative. We’re happy it helped you feel more confident about the service on your vehicle, and we appreciate you choosing us.

DCH Wappingers Falls Toyota responded

Thank you for your continued trust! We’re so glad to hear our team has consistently provided professional and courteous service and that you always leave feeling confident and safe on the road. We truly appreciate you choosing DCH Wappingers Falls Toyota!

DCH Wappingers Falls Toyota responded

Hello, Thank you so much for your kind words and for being a valued customer! We’re delighted to hear that every interaction you’ve had with our team has been friendly and courteous. Providing excellent customer service is always our goal, and it truly means a lot to know we’re delivering that experience. We appreciate your support and look forward to seeing you again at DCH Wappingers Falls Toyota!

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re happy to hear our sales and service teams are always helpful and welcoming from the moment you walk in. We truly appreciate your continued support and look forward to seeing you again soon.