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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro | Page 6

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
262 Reviews
4.8

262 Reviews

Write a Review

262 Reviews of Lauren Fusaro

March 01, 2026

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Employee Rating

Done quickly. Liked the video. Lauren was very friendly and helpful. Look forward to the next service in a couple of months. More

by gjac44
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Mar 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad your service was quick and that you enjoyed the video. Lauren will be happy to hear your kind words. We look forward to seeing you again in a few months!

February 28, 2026

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Employee Rating

Excellent service. Very respectful and helpful! Excellent service. Very respectful and helpful! Would definitely recommend to anybody looking for above par work More

by DAVIDSIMMONDS.NBA
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 28, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for the wonderful review! We're thrilled to hear that you had an excellent experience with our team. We truly appreciate your recommendation and look forward to providing the same high-quality service to you and others in the future!

February 28, 2026

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A great place to buy a car and also to have your car serviced. Everyone is extremely nice and helpful. More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Feb 28, 2026

DCH Wappingers Falls Toyota responded

Hi Ellen, thank you for the wonderful review! We’re so glad to hear that you’ve had a great experience both purchasing your vehicle and servicing it with us. Our team takes pride in being helpful and welcoming, and your kind words truly mean a lot. We look forward to continuing to assist you whenever you need us!

February 26, 2026

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Employee Rating

The fact that Toyota’s reliability is nowhere as good as it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out th More

by YCXG2ZP8VZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Feb 26, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! While we’re sorry to hear about the concerns with your truck, we’re so glad Laura took great care of you. Keeping her word and making sure those software glitches were resolved quickly is exactly the level of service we strive for at DCH Wappingers Falls Toyota. We truly appreciate your feedback and your trust in our team!

February 24, 2026

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Employee Rating

Disappointed that I was not given the chance to show my concern to the technician. That way they would have better evaluate the issue. More

by NRAGOODIAL
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 25, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

February 24, 2026

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Employee Rating

Always helpful and courteous… thank you …. . ….. no I did it in three enough ok done More

by barbara.altadonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2026

DCH Wappingers Falls Toyota responded

Barbara, thank you for your kind words! We’re so glad to hear our team was helpful and courteous. We truly appreciate your support and look forward to seeing you again!

February 24, 2026

Dealership Rating
Employee Rating

Dealership provides Excellent and friendly service. Lauren Fusaro is very effective,informative and quite friendly with the customers. More

by Eduardo
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 25, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review, Eduardo. We are happy to hear you received excellent and friendly service, and that Lauren Fusaro was informative, effective, and welcoming throughout your visit. We truly appreciate you choosing our dealership.

Feb 24, 2026

Eduardo responded

Dealership provides Excellent and friendly service. Lauren Fusaro is very effective,informative and quite friendly with the customers.

February 22, 2026

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Employee Rating

Organize The staff are pleasant The waiting area is clean The cashier was ok I wish they used covers on the steer wheel when they work on the cars. More

by RPROCCO
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We’re glad to hear you found our staff pleasant and the waiting area clean. We also appreciate your suggestion about using steering wheel covers and will be sure to share it with our service team.

February 19, 2026

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Employee Rating

always ready when promised, but appts sometimes far out service dept is always friendly and polite More

by raymonddellolio
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 20, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear our service team is always friendly, polite, and ready when promised. We also appreciate your patience with appointment availability and will continue working to improve scheduling so we can better serve you.

February 18, 2026

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Employee Rating

Everything i go and get service, something happen to my truck. It ends up scratched and I get it back dirtier. that I didn't do in my own car. How professional is that, you service people don't care to cle More

by FOGG34
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Feb 19, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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