Lauren Roche | Page 3

My initial interactions with the Internet Department at Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched what I was looking for, so kudos to them. However, once I transitioned over the main sales department then onward to finance and later delivery of the vehicle, it was less than ideal. I made an appointment with a specific person for a test drive after working out details for a purchase. Upon arrival at the dealership, I was told that the person I was to meet was unavailable and I was passed off to another salesman who was new to the company and had not been given any of my information or preferences in advance, so it felt like a waste of time re-going through all those details with the new salesman. After signing the contract for the purchase, follow-up communication was poor, in that e-mails were not responded to timely. After I made several requests to both the salesman and the finance department to update their phone number in their system, they still would call an incorrect number to attempt to reach me (even though I stated that e-mail communication was preferred). Upon completion of the purchase, I arrived to take delivery of the vehicle to find it was unwashed after having sat outside for several days, it had not been charged to allow for EV use, and after driving away discovered that several systems requiring initialization/calibration (memory seats, backup camera) had not been completed and the tires were not properly inflated. For a $50,000 vehicle with an added dealer markup due to demand, this was very poor. Additionally, a purchased protective clear "bra" coat that was to have been applied pre-delivery was not completed. I ended up cancelling it; processing of the refund for that purchase took several e-mails and well over a week to get processed. Overall, even though this dealership is some distance from my home, if I would have had a good experience it is likely I would have gone the extra distance to them for service, possible future purchases, etc. However, I am unlikely to do so given my lackluster experience. Thankfully, I absolutely love the car, and the local Toyota dealership closer to my home has straightened out the neglected pre-delivery issues for me at no charge. More

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I live in Gloucester and i was interested in Venza XLE. I called dealership just to see if they have any in stock. I was told by Lauren Roche that they do have one in stock. I asked how much you over charge called dealership just to see if they have any in stock. I was told by Lauren Roche that they do have one in stock. I asked how much you over charge on MSRP, she replied $3000 but it is negotiable. Called again few minutes later just to see if i can negotiate over the phone to save myself a long trip, same answer, no problem since i really wanted to get that color and trim and they have it. I'll go down there and talked to them. I spent 3 hours of my life going down there and coming back just to find out they don't have it in stock. They can get me one in 6 to 8 weeks if i put the deposit down and they charge $ 5000 over the MSRP not the $ 3000. When i complained about being told $3K they just laughed about it. I'm not complaining about 3K or 5K over MSRP im complaining about them lying to their customers. Just to make sure i heard it right I called again today and they lied again about it. I was told yes they have one in stock and charge $3K more than MSRP. Very Very disappointing in them. I know its a tough situation right now but how they are treating their customer is totally unprofessional. Look at the name you guys are representing and you dealing like a 3rd class dealer. I always had a good experience with them but these tough times just showed their true colors. More

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Christopher was great, professional ,welcoming and knowledgeable about the vehicles. Your sales staff used no hard sell and even let the dog in. knowledgeable about the vehicles. Your sales staff used no hard sell and even let the dog in. More

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Beware! Toyota of Auburn told me they would not honor their internet price. I had a quote emailed directly to me same day. They then said (Jillian Fuller) they were adding a $3000 markup. This is decepti their internet price. I had a quote emailed directly to me same day. They then said (Jillian Fuller) they were adding a $3000 markup. This is deceptive marketing. More

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Vu, our salesman, was excellent. I cannot recommend him enough. Very efficient, was always accessible, and never felt pushy. 5 stars. We are at the end of our sale and highly recommend him. enough. Very efficient, was always accessible, and never felt pushy. 5 stars. We are at the end of our sale and highly recommend him. More

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Just had a fantastic experience purchasing a 2021 Toyota Highlander Hybrid from Herb Chambers Toyota of Auburn. Cole went above and beyond to make sure we got into the vehicle that had everything we wanted Highlander Hybrid from Herb Chambers Toyota of Auburn. Cole went above and beyond to make sure we got into the vehicle that had everything we wanted. Felt that we were treated fairly and would definitely recommend this dealership and Cole to anyone interested in buying a Toyota. It's our first Toyota, our first Hybrid, and we absolutely love it! More

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The only reason that I give 4 is because my fist seller was a different persona and was not as informative as Bryan and Stephane😊 was a different persona and was not as informative as Bryan and Stephane😊 More

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Came un for an oil change and left buying a new car. Saw thought it was pretty. Clifford made it all so quick and painless. thought it was pretty. Clifford made it all so quick and painless. More

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My experience at Herb Chambers was excellent. Clifford did a great job in helping me choose the right car for me and I got a great deal. He was very professional , knowledgeable and friendly. Lauren the i did a great job in helping me choose the right car for me and I got a great deal. He was very professional , knowledgeable and friendly. Lauren the internet person was also very helpful. This is my second car from Herb Chambers and I would highly recommend their dealerships the sales people are customer focused. More

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Great experience . Kennedy Lidonde was a great salesman and person. More car dealerships should have salespersons like him. We love the car and hope to have it for man . Kennedy Lidonde was a great salesman and person. More car dealerships should have salespersons like him. We love the car and hope to have it for many years. Thank you, Mary and Kevin Donahue More

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