Lauren Roche | Page 2

After a year of searching for a new car at a very difficult time for the industry we finally found Herb Chambers Toyota of Auburn. No bull. Delivered what was promised. Finalizing was easy. Entire st difficult time for the industry we finally found Herb Chambers Toyota of Auburn. No bull. Delivered what was promised. Finalizing was easy. Entire staff was great. More

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Very prompt with responses and I felt like everyone was honest and sincere about my needs. honest and sincere about my needs. More

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Herb Chambers Toyota in Auburn is an exemplary dealership to purchase a car from. Bryan Arroyo in sales is a sterling asset. He provided me with frequent updates on the location of the new vehicle I ordere to purchase a car from. Bryan Arroyo in sales is a sterling asset. He provided me with frequent updates on the location of the new vehicle I ordered from when it left Japan till it arrived at the dealership. I would not hesitate for a minute to recommend this dealership to family and friends. More

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Herb Chamber's Toyota located in Auburn is an exemplary dealership. The salesperson I dealt with was Bryan, he is a sterling asset for the sales department. His expertise and knowledge on the Rav4 made dealership. The salesperson I dealt with was Bryan, he is a sterling asset for the sales department. His expertise and knowledge on the Rav4 made for a great customer experience. Also I wanted to acknowledge Dan the General Manager and the rest of the sales team for making my buying experience flawless. More

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Chandler did a very ,very good job. He had all the right answers from all my questions that was asked ,he went out of his way to make sure I was happy.All the other people from the start He had all the right answers from all my questions that was asked ,he went out of his way to make sure I was happy.All the other people from the start to the end was very helpful and made sure I was happy a long the way of my purchase..thank you to all that helped me...Good company,,,good employees.. More

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I was happy with deal I got and the flexibility of the sales person in meeting my needs. I am very happy with my experience at this dealership. No pressure! sales person in meeting my needs. I am very happy with my experience at this dealership. No pressure! More

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We found a good deal on a car we wanted to purchase through the assistance of Lauren Roche via email and phone, and of Bryan Arroyo on site. All questions are answered and the process was so smooth. Ho through the assistance of Lauren Roche via email and phone, and of Bryan Arroyo on site. All questions are answered and the process was so smooth. Hopefully it is the start of a good relationship. More

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Never have to wait long for scheduled maintenance. Sales and service are both fast, efficient and fair . Sales and service are both fast, efficient and fair . More

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Worked with me quickly to get a fair deal done, very happy with my experience happy with my experience More

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My initial interactions with the Internet Department at Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched what I was looking for, so kudos to them. However, once I transitioned over the main sales department then onward to finance and later delivery of the vehicle, it was less than ideal. I made an appointment with a specific person for a test drive after working out details for a purchase. Upon arrival at the dealership, I was told that the person I was to meet was unavailable and I was passed off to another salesman who was new to the company and had not been given any of my information or preferences in advance, so it felt like a waste of time re-going through all those details with the new salesman. After signing the contract for the purchase, follow-up communication was poor, in that e-mails were not responded to timely. After I made several requests to both the salesman and the finance department to update their phone number in their system, they still would call an incorrect number to attempt to reach me (even though I stated that e-mail communication was preferred). Upon completion of the purchase, I arrived to take delivery of the vehicle to find it was unwashed after having sat outside for several days, it had not been charged to allow for EV use, and after driving away discovered that several systems requiring initialization/calibration (memory seats, backup camera) had not been completed and the tires were not properly inflated. For a $50,000 vehicle with an added dealer markup due to demand, this was very poor. Additionally, a purchased protective clear "bra" coat that was to have been applied pre-delivery was not completed. I ended up cancelling it; processing of the refund for that purchase took several e-mails and well over a week to get processed. Overall, even though this dealership is some distance from my home, if I would have had a good experience it is likely I would have gone the extra distance to them for service, possible future purchases, etc. However, I am unlikely to do so given my lackluster experience. Thankfully, I absolutely love the car, and the local Toyota dealership closer to my home has straightened out the neglected pre-delivery issues for me at no charge. More

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