Lee Reloza | Page 2

Maita Toyota of Sacramento responded

Thank you for the great review! We’re so happy to hear that our Maita team was friendly, helpful, and efficient throughout your visit. We truly appreciate your kind words and are grateful you chose us to service your vehicle. We look forward to seeing you again!

Maita Toyota of Sacramento responded

Thank you for the great feedback! We’re delighted to hear that you were pleased with both our customer service and the quality of your maintenance. We truly appreciate your business and look forward to taking great care of you again at your next service!

Maita Toyota of Sacramento responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience left you feeling disappointed with both the purchasing process and our service department. We understand how frustrating it is to feel that you paid more than you believed was fair, especially when you were aware of other dealerships offering more flexibility. We are equally concerned to hear about the inconsistent communication and the quality of work performed on your vehicle. Having to take your vehicle to another dealership to correct an issue is understandably frustrating and can seriously affect your confidence in our team. You should be able to trust that repairs are completed properly and that you receive clear, timely communication throughout the process. Your feedback is important to us, and we regret that we did not meet your expectations. We would appreciate the opportunity to review your experience and better understand what occurred so we can address these concerns with the appropriate teams. Thank you for being candid with us and for giving us an opportunity to improve.

Maita Toyota of Sacramento responded

Thank you for sharing your feedback! We’re glad to hear that your 100,000-mile service was handled quickly and that our team provided a positive experience overall. We’re also happy the inspection video was helpful and gave you a clear look at your vehicle’s condition. We apologize if the repeated tire recommendations felt excessive or pressured during your visit. We appreciate your business and look forward to taking care of you again!

Maita Toyota of Sacramento responded

Thank you for the wonderful feedback! We’re thrilled to hear that Lisa and Joel provided such knowledgeable, helpful, courteous, and respectful service. We truly appreciate you recognizing their efforts and will be sure to share your kind words with both of them!

Maita Toyota of Sacramento responded

Thank you for the great review! We’re so glad to hear that our associates consistently provide polite, helpful, and friendly customer service. We truly appreciate your recommendation and your trust in Maita Toyota for both your vehicle purchase and service needs. We look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you for your feedback! We’re glad scheduling was easy and that the oil change coupon was helpful. We also apologize for the overwhelming number of review reminders. We understand how excessive messages can become frustrating, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we work to improve our communication.