Liberty Proulx | Page 2

Above and Beyond Service The service department goes above and beyond to provide the customer with excellent service at a reasonable price. We were made aware of the status of The service department goes above and beyond to provide the customer with excellent service at a reasonable price. We were made aware of the status of our required service, given an estimated time requirement and total cost up front. No hidden cost or unnecessary wait time. More

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Great experience This was my first time being in a Subaru dealership. I never considered a Suberu before, but after looking at the Outback and talking to Ralph, I boug This was my first time being in a Subaru dealership. I never considered a Suberu before, but after looking at the Outback and talking to Ralph, I bought the Outback Touring model. Ralph was very knowledgeable and his low pressure approach to sales and his witty personality sold me. The finance guy Joseph was a great guy, a fellow veteran and I was pleased with his job skill. After the purchase I met Liberty the service manager who impressed me with his honesty and knowledge of the Subaru. Thanks guys for a job well done. Your employees are what I call, Good Guys. More

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Third purchase from SOK and excellent experience We thought we wanted a used 2015 Outback, SOK didn't have what we wanted in stock so we traveled out to (another dealer) to look at their cars, big mi We thought we wanted a used 2015 Outback, SOK didn't have what we wanted in stock so we traveled out to (another dealer) to look at their cars, big mistake. Like jumping in a way back machine, typical sales stuff, began w/ making me sit in back while the sales gal sat in front w/ my wife driving, when we wanted things fixed on the 2015, she couldn't imagine how since the repair was another department (????). Kept us there for four hours, horrible. My wife was sick from the moment we left until we canceled the deal to buy their 2015 outback. Called Louis at SOK, he gave us a price over the phone on a new 2017, much better deal than buying used for us. We visited that day, picked out the car, bought it the next day. Like dealing with Adults vs. Children in the sales department between the two dealerships. This is our third car from Subaru of Kennesaw, a 2013 Legacy for myself, a 2010 Forester for our son and 2017 Outback for the wife. They (Subaru of Kennesaw) made it easy to buy, worked w/ us, got us in and out in a timely fashion, most excellent. Highly recommended. More

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Tire Replacement I've always had the belief that it was a bad idea to get major work done at a dealer because they are known for higher costs in general. However, the I've always had the belief that it was a bad idea to get major work done at a dealer because they are known for higher costs in general. However, the service provided at Kennesaw Subaru is top notch and the service team seems to really care genuinely about your car. I would highly recommend their services and plan to use them again for future replace and/or repair work. More

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Great service. Tire center really helpful with replacement Love my 2015 Outback 3.6 . Kennesaw Subaru has recently gone thru a construction update to the property ( not an easy task ). Even with all the updat Love my 2015 Outback 3.6 . Kennesaw Subaru has recently gone thru a construction update to the property ( not an easy task ). Even with all the updating of the faculty, my car service was done in a professional manner. I give special thumbs up to Matt in the Tire Center. He really helped in getting me the right replacement tires and a great price. Will be a regular customer at Kennsaw Subaru !!!!!! More

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Friendly & Professional people who know what they're doing My Subaru Outback is a year old and I like to have my oil & filter changed more often than is recommended. This time I needed to also have the Electro My Subaru Outback is a year old and I like to have my oil & filter changed more often than is recommended. This time I needed to also have the Electronic Parking Brake reprogrammed. When making the appointment I asked the service person to estimate how long the scheduled service would take and he indicated that it would be about 1 hr & 30 min. While I doubt if they are so good as to get it right every time, they got it right within one minute this time! More importantly, the people at Subaru Kennesaw are focused and dedicated on doing the work right. I have taken my Subaru there twice and look forward to future visits. You must have your auto serviced so why not do it where they treat you right and do the job right. It's a good feeling to know you're getting your car serviced by the best around. Thanks, Ray More

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Brought my Crosstrek in for a service appointment. Brought my Subaru Crosstrek in for a service appointment at Subaru of Kennesaw, scheduled 1 week in advance. After arriving early for the scheduled ap Brought my Subaru Crosstrek in for a service appointment at Subaru of Kennesaw, scheduled 1 week in advance. After arriving early for the scheduled appointment and being put off multiple times to "check in" my car sat for over an hour past it's appointed time for servicing. It was not until I found an employee and questioned them about the wait that I received any indication that they were intending to service the vehicle any time soon. Another hour and a half goes by before the service is completed, during which time I had to check on the progress repeatedly in order to get an indication on how much longer it would take. All in all over 2 and half hours wasted on a Saturday to complete a basic oil change, and experiencing hands down the worst customer/dealer interactions I have ever had to witness. I purchased my Subaru Crosstrek from the Kennesaw Dealer in January of 2014, and in regards to the vehicle itself could not be happier. Unfortunately this can no longer be said of the Subaru of Kennesaw dealership. I will continue to be a satisfied Subaru owner, but in the future I will take my Crosstrek to another dealership for servicing and maintenance. More

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steve the service manager I have 35 years automotive service management experience and currently manage Maaco in Doraville GA-------------Steve and his department with Lucy and I have 35 years automotive service management experience and currently manage Maaco in Doraville GA-------------Steve and his department with Lucy and all the others are wonderful. Lou and William and Chris in the showroom are all a group of professionals that have taken care of my wife and I for almost 10 years perfectly. They take care of my transportation needs so I can spend time on other things. I thank them and recommend them. David Yapko More

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Wind noise from driver window After a few weeks wait, the dealership installed new grommets on my side mirrors which resolved the loud turbulence/rushing sound that I was experienc After a few weeks wait, the dealership installed new grommets on my side mirrors which resolved the loud turbulence/rushing sound that I was experiencing when driving over 60mph. This was very annoying and now I only hear regular road noise as is to be expected. This fix was a great solution. More

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Amazing! Joseph was very helpful and answered all my questions. I felt no pressure to buy or sign up for anything I didn't want. I did not plan on buying a new Joseph was very helpful and answered all my questions. I felt no pressure to buy or sign up for anything I didn't want. I did not plan on buying a new today but after sitting down with Joseph I felt like I was getting the maximum bang for my bucks. I even got more than I expected for my trade in. Thank you Joseph Ball and everyone at Subaru of Kennesaw for an amazing experience and my new 2015 Subaru BRZ! More

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