Lisa Fouts

Purchased a vehicle from this dealership after waiting for several weeks for it to arrive. Drove 4 hours to make the purchase. The salesman,Gary, welcomed us at first. We had questions before signing and for several weeks for it to arrive. Drove 4 hours to make the purchase. The salesman,Gary, welcomed us at first. We had questions before signing and that’s when Gary’s attitude changed. He became argumentative and annoyed by the questions immediately. He did not let me ask a question before assuming what the question was until I demanded he allow me to ask the question, which was not what he thought it would be. After raised voices, he stepped away and let the sales mgr take over. He directed us to the finance office. That was the best part of our experience at this dealership. Since we were paying for the car and not financing, we were in and out fairly quickly. Well now we’re back with Gary who has to go over the car with us. There was no mistaking that he didn’t want to do this but had to. When he stepped away earlier,he apparently ate some pizza. As he showed us the car, and took it out of dealer mode, he got pizza grease on everything he touched. Both outside and inside the car. We noticed one of the center caps on the hubcap was missing. He didn’t want to do anything about it so we went back in and spoke with the sales manager who said they would have to order it and mail it to us.( It is a brand new vehicle). Well 3-1/2 weeks later and still no cap. Gary told us it was in the mail two times we called. Today we called the parts department who said it was there but they gave it to another customer. So once again Gary lied to us.This is the only experience I have with this dealership and it was poor at best. Gary’s attitude, rudeness and inability to deal with customer questions is a poor reflection on this business! More

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Kevin Willis is so kind and real! Best sales person I’ve ever worked with! Best sales person I’ve ever worked with! More

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Toyota of Louisville and Tim always get it right! ! This is the 4th vehicle Tim has helped me purchase and the sale is always easy, quick and smooth! I appreciate you all! ! This is the 4th vehicle Tim has helped me purchase and the sale is always easy, quick and smooth! I appreciate you all! More

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Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease. More

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One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge wer I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick! More

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Tim was Great 😃 He made the process so quick and easy! Everyone was supper nice! It was a wonderful experience and I love my new car! Thank you so much! Everyone was supper nice! It was a wonderful experience and I love my new car! Thank you so much! More

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I had an amazing experience at Toyota of Louisville. They treated me very well. Mr.Sam was amazing and Mrs.Lisa was very kind ! They treated me very well. Mr.Sam was amazing and Mrs.Lisa was very kind ! More

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I explain to Tim Patillo what I was looking for, price range and he delivered 100%! I appreciate his knowledge and he was always listening to our needs! Thank you Tim Patillo for your excellent service!! range and he delivered 100%! I appreciate his knowledge and he was always listening to our needs! Thank you Tim Patillo for your excellent service!! We love our new RAV4! More

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I likecomingtherebecause my salesman is Joseph Campbell and my service person is John cal one and my service person is John cal one More

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Very satisfied with the Seller, who was very pleasant to work with, and the dealership so far! work with, and the dealership so far! More

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