Lisa Stonebraker | Page 6

The quality of service is phenomenal !!! Lisa Stonebreaker, in the service dept.is wonderful to work with and is a huge asset to the company !!! Stonebreaker, in the service dept.is wonderful to work with and is a huge asset to the company !!! More

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I purchased my fourth Mercedes-Benz, this time from somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S55 somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S550 4MATIC Sedan for a 2017 S63 AMG 4MATIC Sedan. The difference is like night and day. In my S550, it was like driving on clouds. In my AMG, it's like making the clouds for others to drive on. The AMG should be replaced with OMG! Knowing I was going to make this purchase, I wanted Mercedes-Benz of Hagerstown (MBoH) to provide a mechanical review of the vehicle before I signed the paperwork, as Marty suggested. I had an appointment scheduled with MBoH and yes, I intended to drive that 60 miles back and forth. But the dealer in Virginia didn't want me to take the car to a Maryland MB dealership. They were happy to allow me to go to the MB dealership at Tyson's Corner or Arlington. But I knew I was going to buy the car anyway. So, I cancelled the appointment with MBoH and went about the business of purchasing my first AMG. All systems are go! I stroked a check, said goodbye to my buddy and friend that had supported me since January 2017, pulled the plates off of him and said hello to my new, big friend! I am on my first road trip in this beast of a vehicle, driving to Hagerstown from Vienna and next thing I know, the oil light comes on. I call my go-to place and they tell me to come on in, even though I had cancelled my appointment. Remember, I've been buying a vehicle all morning. It's after 2:30. I haven't eaten. So I think I'll swing by a fast food restaurant quickly and go to the dealership. But the line is wrapped around the building. No time. Get to the dealership to take care of this light. I tell Lisa, hey I haven't eaten and it just so happens that she had pizza from lunch that day. The Pizza Hut boxes were still there. She hands me a plate and says, "I can warm this up for you if you'd like." I was surprised, pleased, hungry, and since I'm hypoglycemic, I needed to eat. This woman not only saved the day, she might have saved my life. Let that sink in. But there's this other thing working, too. Where did the comfort level come into play that a customer would tell a service representative that he is hungry. So I ask that those reading this read between the lines. The people at MBoH go further than just good customer service. For that, they should be justly recognized. Lisa, thank you. I want to also mention the team - Alex, Marty, Elizabeth, Bailey and of course, Lisa. More

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Dealership addresses all my service needs in a prompt and professional manner. Very happy with the help and assistance from Lisa in scheduling and keeping me informed! professional manner. Very happy with the help and assistance from Lisa in scheduling and keeping me informed! More

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Kyle Swanson made buying my new S class so quick and easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explain easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explained everything as if this was my first car so, I understood everything. I love buying and having my cars serviced at Mercedes Benz of Hagerstown. More

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Rob and the team at Mercedes Benz exceeded my expectations during my recent visit. It was my first time, but they were so welcoming and made me feel right at home. Rob was extremely professional expectations during my recent visit. It was my first time, but they were so welcoming and made me feel right at home. Rob was extremely professional and made the buying process smooth and effortless. I would highly recommend this dealership to anyone in the market for a trustworthy staff who has your best interest in mind 😊 More

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This is the 18th Mercedes I have bought from Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He de Younger/Mercedes-Benz of Hagerstown. They are a wonderful dealer. Barry London has sold me a few of my Mercedes and he does a wonderful job. He delivered this one to my home and had all of the paperwork completed! Barry, Justin, Austin and Alex with all the service people are exceptional! Buy a vehicle from them and see how accommodating they are. I really hate the Montgomery Country and Washington and Virginia dealers! (No offense!). I like honest, down to earth people! Thank you Barry and Justin! Sam Rogers More

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We upgraded from our 2017 GLE to a 2021 GLS. Our salesman, Rob Edmonds, and General Manager, Justin Harbert, made the buying process quick and easy. The attention they show to their customers is co salesman, Rob Edmonds, and General Manager, Justin Harbert, made the buying process quick and easy. The attention they show to their customers is commendable and they continue to follow up to ensure our satisfaction. I also need to comment on the outstanding service department. Sales Liaison, Lisa Stonebraker, has a loaner ready to go if needed and keeps us updated on the service process and completion time. The entire staff is a pleasure to deal with and it is true .... “you get what you pay for” and in our case it is a friendly, top notch dealership. It is convenient to have a dealership of this caliber in Washington County, MD. More

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I adore my new Mercedes. We can’t say enough about Mercedes of Hagerstown & Kyle Swanson. Kyle was professional , friendly, informative & prompt in his communication. We ordered a new 2021 model in J Mercedes of Hagerstown & Kyle Swanson. Kyle was professional , friendly, informative & prompt in his communication. We ordered a new 2021 model in July. It took some time through production, shipping & customs but Kyle kept me informed throughout. Ultimately, Kyle delivered the car to my front door! That’s service. This is my second Mercedes from them. The service team is equally exceptional. More

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Wonderful experience all around. Thank you! They always help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. help me with all my service needs on my older Mercedes Benz as well as purchasing a new car. More

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This is the 5 th vehicle I have purchased from here. My first new one. Rob is great all I had to do was come get it but he would have brought it to me. They are the best !! first new one. Rob is great all I had to do was come get it but he would have brought it to me. They are the best !! More

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