Lonnie Smith

Lonnie made the whole process of my trade in super easy and quick, they also gave me a great offer I couldn’t turn down. I was able to walk off the lot with a nice new mustang that I fell in love with. Eve and quick, they also gave me a great offer I couldn’t turn down. I was able to walk off the lot with a nice new mustang that I fell in love with. Everyone I met with at Long MacArthur was very helpful and professional. I was highly satisfied with the whole process and would definitely recommend Lonnie (and the dealership) to anyone looking to purchase or trade in their vehicle. More

Helpful 0

Report | Print

Lonnie was very professional. He listened and took the time to know that I really liked the vehicle. The others in the dealership were friendly and polite. He listened and took the time to know that I really liked the vehicle. The others in the dealership were friendly and polite. More

Helpful 0

Report | Print

Visit Long McArthur for all your car needs! I had been looking for my dream car for quite some time and finally came across Long McArthur! They have an amazing online system but I decided to vi I had been looking for my dream car for quite some time and finally came across Long McArthur! They have an amazing online system but I decided to visit in person to test drive the car. There I met with Lonnie Smith, by far the best sales consultant I have worked with! He was super understanding of what I wanted and was very patient. He was not forceful what so ever! Long story short, I ended up getting my car at Long McArthur and could not be happier with the customer service and car! More

Helpful 0

Report | Print

Extremely laid back and friendly environment. I gave them a list of what I needed and drove away 4 hours later with exactly what I was looking for. Everyone from the salesman to the finance offic I gave them a list of what I needed and drove away 4 hours later with exactly what I was looking for. Everyone from the salesman to the finance officers were happy and smiling. Lonnie Smith is your salesman if your looking for an easy, no pressure purchase. More

Helpful 0

Report | Print

The dealership provided tremendous service both sales and finance. I would say customer satisfaction is very good. finance. I would say customer satisfaction is very good. More

Helpful 0

Report | Print

Picked up my 2022 Maverick today. From sales (Lonnie Smith), Finance (Alex Gershon) and Tim Bartz, the entire buying experience was extremely pleasant and stress free. There were no From sales (Lonnie Smith), Finance (Alex Gershon) and Tim Bartz, the entire buying experience was extremely pleasant and stress free. There were no sales gimmicks or pressure throughout the purchase process. Lonnie, Alex, and Tim are all extremely knowledgeable, and answered all questions I had. Thanks guys, we'll talk again when my wife orders her Bronco!! More

Helpful 0

Report | Print

Always a pleasure buying a vehicle here. Lonnie Smith is an excellent salesman and very helpful in finding the right vehicle. Lonnie Smith is an excellent salesman and very helpful in finding the right vehicle. More

Helpful 0

Report | Print

Hands down top dealership I've ever worked with. From beginning to end the sales process is lead by you and you know that you are important. Don't feel like just a number. From Caleb Smith helping t From beginning to end the sales process is lead by you and you know that you are important. Don't feel like just a number. From Caleb Smith helping to locate our truck, Lonnie Smith always smiling, Kyle Davis able to help when our salesman was tied up. Ben Ashmore in finance helped seal the deal. Kevin Sanders helping with the grueling negotiations. And will never forget the MAN Darrin Smith. This is my dealer, and should be everyone's. Go to Darrin Smith and the #LongMacCarDudes!!!! Thanks Long McArthur Ford!!! More

Helpful 0

Report | Print

When I heard about the Maverick it really was a no-brainer to buy. On 6/16 I reserved one on Ford's site, which sent an email to my local dealer. It gave the internet sales guy's number to call, so no-brainer to buy. On 6/16 I reserved one on Ford's site, which sent an email to my local dealer. It gave the internet sales guy's number to call, so I did. He said he didn't know why I'd ever be able to reserve on Ford's site because he'd never heard of the model, and had no idea. I went home and watched videos, where Long McArthur had some neat ones. On 6/23 I physically went into the dealer where I was greeted as I got out of my car, and asked about it, and again they had no idea what it was, but told me the sales manager would call me in the morning. He did not. That night I saw a new video from Long McArthur, where they said that anyone, even out of state, could order from them and they could put in an order that day, and if I financed through them, they would pay shipping anywhere in the continental US. When I got to work on 6/24, I ordered from Long McArthur. Between 6/24 and now the world went to crap (more than it already was), gas prices skyrocketed, and the shipping deal turned into sharing the bill. That was more than fair. I would buy from Long McArthur again in a heartbeat. More

Helpful 0

Report | Print

Lonnie made the process of my trade in very easy. I was not looking to sell my Mustang but they gave me a great offer and the next day I drove my new Edge off the lot. Everyone I have encountered there has not looking to sell my Mustang but they gave me a great offer and the next day I drove my new Edge off the lot. Everyone I have encountered there has been professional but personable. I highly recommend Lonnie and this dealership as I have used them in the past for service. I’m from Detroit and grew up around the Big 3… their customer service puts any dealership in Michigan to shame. I wish more dealerships were like them. I will definitely choose to buy again from Long McArthur. More

Helpful 0

Report | Print