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Lonnie Wade
Lonnie Wade at Toyota of Rockwall
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Lonnie Wade | Page 2

Parts Specialist

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.3
53 Reviews

Dealership Experience

10 yrs, 3 mos

4.3

53 Reviews

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53 Reviews of Lonnie Wade

October 28, 2023

Dealership Rating
Employee Rating

Very prompt and very courteous. Could not believe the service and their coffee and hot chocolate machine. Was there for my 5000 mile check up and oil change, awesome service! More

by nitabutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

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Oct 29, 2023

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 17, 2023

Dealership Rating
Employee Rating

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Glenn Coy, Josef Casares, James Brown, Brae Dunn, Kasey Boysaw, Carmelo Adorno, Oscar Boyd

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Sep 21, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 15, 2023

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Employee Rating

They set the appointment for my new Kay after 9 months, but they key. Wasn't ready More

by mahnazsayed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin McGuire

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Sep 20, 2023

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 12, 2023

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Employee Rating

Great Friendly service I trust the work that is done at this shop without concern of overcharging More

by LouRealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire, Kasey Boysaw

Helpful
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Sep 13, 2023

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 06, 2023

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Employee Rating

Service organization is courteous, competent, and efficient. They did what we agreed and delivered in the time promised. More

by Melvin M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

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Sep 07, 2023

Toyota of Rockwall responded

Thank you, Melvin, for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 04, 2023

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Employee Rating

Car work was great, and so far no issues, but I'm disappointed my sunglasses went missing! More

by lesa520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire , Can't recall young lady at payment desk.

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Aug 05, 2023

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come! We will certainly keep an eye out for your sunglasses!

July 06, 2023

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Employee Rating

We have been customers at Toyota Rockwall for many years and love the team work we see all around us while we are there. Everyone is courteous and helpful to make sure we are well taken care of from buying More

by Kathie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McGuire

Helpful
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Jul 06, 2023

Kathie responded

We have been customers at Toyota Rockwall for many years and love the team work we see all around us while we are there. Everyone is courteous and helpful to make sure we are well taken care of from buying cars or servicing our vehicles! I highly recommend this dealership.

Aug 01, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, Kathie, and for taking the time to leave us this wonderful feedback!

April 15, 2023

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Employee Rating

Very efficient and business like. Thank you. Will certainly recommend Toyota of Rockwall to my friends More

by pbales73497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez

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Apr 16, 2023

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 18, 2023

Dealership Rating
Employee Rating

Service was quick and excellent , Mick was great could not of ask for any better experience More

by lwwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Desrosiers, Mick Schott, Ken Martin

Helpful
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Mar 19, 2023

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 06, 2023

Dealership Rating
Employee Rating

Everyone had excellent customer skills, Except the guy at the parts window who did a poor job helping me get another key to my vehicle. I came back the next day utilizing different person, no problems. More

by joebmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 08, 2023

Toyota of Rockwall responded

Joe, Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

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