Lorena Barker | Page 8

Steven was awesome! Extremely friendly and professional, I told him he should be a manager! Extremely friendly and professional, I told him he should be a manager! More

by scbishop67 Verified Customer Verified Customer

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Randall Reed is great and very knowledgeable. He helped with me any questions I had about the vehicle and was able to go over and beyond by working with my military schedule. I am very thankful t He helped with me any questions I had about the vehicle and was able to go over and beyond by working with my military schedule. I am very thankful that he was my salesman at FORD. More

by EMERSONMABRY01 Verified Customer Verified Customer

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The salesman did not not install the trailer hitch liked they said they would. Ok they said they would. Ok More

by Bigdogz62 Verified Customer Verified Customer

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Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. According to the engine tech there was a gauge in the engine (per service advisor it was a manufacturer defect) which allowed coolant into cylinder. I questioned this because if it was a manufacturer defect it wasn't a new issue so why is my vehicle performing poorly all of a sudden. I never got an answer on that. After paying $5095 to have the engine repaired I picked my car up and was unable to drive it off the dealership lot. The wrench light was still on and it was still hard shifting. The car stayed there and a censor was replaced. I was told a second time that my car was ready and it did the exact same thing I was back at the dealership within 15 minutes. Additional, repairs were done to the transmission main harness, and I've not had that problem again. My vehicle was misdiagnosed originally and I'm out off pocket for $5000 as a result. The repairs there were made had nothing to do with the issue I brought my car in for. More

by LARRY.DARNELL.DAVIS Verified Customer Verified Customer

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Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. The staff was very helpful and help me with my rent car. More

by DSVOBODA07 Verified Customer Verified Customer

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this dealership has the most helpful employees I've visited while selecting my new vehicle . They where my last stop shopping. I'm happy to know them. Treated like a Queen!!! thanks! Mz.williams visited while selecting my new vehicle . They where my last stop shopping. I'm happy to know them. Treated like a Queen!!! thanks! Mz.williams More

by DIWILST Verified Customer Verified Customer

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Everyone was helpful and knowledgeable. My purchase was made easy. Would recommend Planet Ford to anyone My purchase was made easy. Would recommend Planet Ford to anyone More

by cunninghamk7 Verified Customer Verified Customer

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Red cap service was nice. Saved my wife from having ro drive behind to pick me up. Saved my wife from having ro drive behind to pick me up. More

by EDJUNIOR78 Verified Customer Verified Customer

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The only thing I can say is WOW! Everyone at the service center is PHENOMENAL!!! Everyone at the service center is PHENOMENAL!!! More

by Cowboys 0406 Verified Customer Verified Customer

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Lorena and team are transparent and knowledgeable. Lorens and Jose do not approach from a sales technique rather as advisors on what is needed and what is preventative. They communicate the importance Lorens and Jose do not approach from a sales technique rather as advisors on what is needed and what is preventative. They communicate the importance of both which I trust fully. More

by Lee Verified Customer Verified Customer

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