Lorena Renteria-Hernandez
Lorena Renteria-Hernandez at Mercedes-Benz of Coral Gables

Lorena Renteria-Hernandez | Page 2

Service Director

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

5.0
142 Reviews
5.0

142 Reviews

Write a Review

Dealership Experience

25 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

142 Reviews of Lorena Renteria-Hernandez

October 12, 2021

Dealership Rating
Employee Rating

Mercedes Benz of Coral Gables is always there like a true, genuine family. Truly the BEST! What an entity! More

by Marisol555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 12, 2021

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 23, 2021

Dealership Rating
Employee Rating

Peter Warwar is the best person that I’ve ever worked with. He is very thorough and responsible. He’s an all-around good person!! More

by Orlansnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 23, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for Peter and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

September 05, 2021

Dealership Rating
Employee Rating

Lorena Renteria and her Team are executional, she is amazing. Great experience always. i am a very happy and loyal customer. Thank you, Laura Camarena More

by Laura Camarena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Frankie Cao

Sep 07, 2021

Mercedes-Benz of Coral Gables responded

Laura, Thank you for taking the time to share your thoughts on working with Lorena and our team. We're glad to hear we delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 27, 2021

Dealership Rating
Employee Rating

Lorena Hernandez was the nicest person I have ever dealt with at the service department. She truly took her time explaining the service options. Managers are usually behind the scene and never approach the More

by alexandersuarez123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 27, 2021

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Lorena. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

August 23, 2021

Dealership Rating
Employee Rating

Purchased a new vehicle, Dealership did a FANTASTIC job detailing the car & upgraded the rims! Thank you for the phenomenal service, couldn’t be happier! More

by Nsantalla1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rengifo, Luis Soto, Jorge Martinez , Richard Santalla

Aug 24, 2021

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

July 26, 2021

Dealership Rating
Employee Rating

Very organized and efficient service department. Great communications and follow up by Alex Morales. Gave me a very clean loaner with very low miles, nice drive! Highly recommend MB of Coral Gables!!! More

by Adosal75
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Alex Morales

Jul 26, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear that Alex and the team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 19, 2021

Dealership Rating
Employee Rating

There are no words to describe Lorena’s excellent customer service! We don’t think we could ever find the level attention to detail, effectiveness, and kindness all in one person. Lorena make the p More

by Ellie Bijaoui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 20, 2021

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to hear that Lorena provided you with such a positive experience! We sincerely value your business and look forward to having you as one of our valued customers for years to come. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

April 28, 2021

Dealership Rating
Employee Rating

Long time customer at this Dealership. I consider Mercedes-Benz of Coral Gables the best Dealership to work with. Freddy is very knowledgeable and friendly. Knows his vehicles. Lorena is always wel More

by Eibi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Freddy Espinoza

Apr 28, 2021

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

March 27, 2021

Dealership Rating
Employee Rating

Lorena is the best.We live in nyc and she always Lorena is the best. We live in nyc and she always accommodates us with our car. The level of service is unprecedented .we will definitely purchase ou More

by glenn roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 27, 2021

Mercedes-Benz of Coral Gables responded

We appreciate you! Thank you for the opportunity to help serve you. We are very happy to help when the time comes to purchase your new car!

March 16, 2021

Dealership Rating
Employee Rating

Peter Warwar Took his time and patience to show me several cars. After coming back a second time we finally got me a car that I want to thanks to all his help. More

by Scalese3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Warwar, Hector Brito , David Delgado

Mar 17, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your wonderful review! We are thrilled that Peter had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Mercedes, and we thank you for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

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