Check out Lorri Aiono-Dimoff's reviews on DealerRater

August 07, 2023

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Employee Rating

All the staff are great! They come out and greet me right away, and explain what’s happening. The waiting area is nice also. They come out and greet me right away, and explain what’s happening. The waiting area is nice also. More

by SANDRANEUMYER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jakub Kania

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Aug 07, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2023

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Employee Rating

Heiser has taken care of me when buying a brand new vehicle and getting a rim/tire replaced quickly after rolling something over on the hwy 2 wks after owning. vehicle and getting a rim/tire replaced quickly after rolling something over on the hwy 2 wks after owning. More

by hyang

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jakub Kania , Kevin Driebel

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 23, 2023

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Employee Rating

Everyone was so attentive. Very helpful, very accomodating. I had a great experience. Lori ,Jacob and Shahat were top notch employees that deleivered a great costumer service e Very helpful, very accomodating. I had a great experience. Lori ,Jacob and Shahat were top notch employees that deleivered a great costumer service experience. More

by mennatkhalifa11

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

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Jul 25, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Lori and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 23, 2023

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Employee Rating

I like the car but it’s so dirty. It needs a good cleaning and a paint check. Too many scratches on it. The Manuel is stuck to a lot of the pages and it’s nasty. Needs a new book. The It needs a good cleaning and a paint check. Too many scratches on it. The Manuel is stuck to a lot of the pages and it’s nasty. Needs a new book. The car was not well kept and I’m a little disappointed with that but I do like the car, it just needs to be cleaned. I don’t like nasty stuff. My car was cleaned inside and out. Why can’t I get the same thing on this newer car? More

by Niecey

Verified Customer

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roger Droukas , Colt Grandstaff

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 22, 2023

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Employee Rating

I like the car but I would like it better if it was really cleaned up and polished. Too many scratches on it and the seat has holes from a burn. Not pleasant to look at. Sorry but I don’t recognize the really cleaned up and polished. Too many scratches on it and the seat has holes from a burn. Not pleasant to look at. Sorry but I don’t recognize the other two names. The finance guy was amazing. Lori is the best. More

by Niecey

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Colt Grandstaff

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Aug 01, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 06, 2023

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Employee Rating

Car had to go back to get bumper fixed and then came back to me with more damage. They broke my key fob, and left paint transfer on my mirror. to me with more damage. They broke my key fob, and left paint transfer on my mirror. More

by David

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

No

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

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Jul 07, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 05, 2023

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Employee Rating

Great service! ! Understood what I was looking for in a vehicle and took the time to explore all my options with me! ! Understood what I was looking for in a vehicle and took the time to explore all my options with me! More

by brennangott

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jordan Christian

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Jul 06, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 13, 2023

Dealership Rating

Employee Rating

Very disappointed. Difficult to get anyone to respond to questions by phone or email. I feel after my purchase no one cares about providing after purchase services. Difficult to get anyone to respond to questions by phone or email. I feel after my purchase no one cares about providing after purchase services. More

by GRAHAM.HILDEBRANDT

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Chad Covert, Jakub Kania , Josh in service was fantastic!

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Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 08, 2023

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Employee Rating

Customer service was great but I’m still waiting for your call about repairing my vehicle. Thank you so much and yes I am taking you more customers. call about repairing my vehicle. Thank you so much and yes I am taking you more customers. More

by LISIE356

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chad Covert , Colt Grandstaff

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Jun 09, 2023 -

LISIE356 responded

I’m still waiting for your call so I can take in my car for the repairs.

Jun 09, 2023 -

LISIE356 responded

I’m waiting for your phone call to take my vehicle in for the two repairs it has to be done

Jun 09, 2023 -

LISIE356 responded

I’m waiting for your response

May 31, 2023

Dealership Rating

Employee Rating

Shahat is a man of his word. No surprises at the delivery. Thank you very much. No surprises at the delivery. Thank you very much. More

by DSPARKS7827

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shahat Mohamed, Chad Covert, Jakub Kania

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May 31, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Lorri Aiono-Dimoff | Page 8

Sales & Leasing Consultant

Heiser Toyota

130 Reviews of Lorri Aiono-Dimoff

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