Lorri Aiono-Dimoff
Lorri Aiono-Dimoff at Heiser Toyota

Lorri Aiono-Dimoff | Page 9

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
133 Reviews
4.8

133 Reviews

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133 Reviews of Lorri Aiono-Dimoff

June 13, 2023

Dealership Rating
Employee Rating

Very disappointed. Difficult to get anyone to respond to questions by phone or email. I feel after my purchase no one cares about providing after purchase services. More

by GRAHAM.HILDEBRANDT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Covert, Jakub Kania , Josh in service was fantastic!

Jun 20, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 08, 2023

Dealership Rating
Employee Rating

Customer service was great but I’m still waiting for your call about repairing my vehicle. Thank you so much and yes I am taking you more customers. More

by LISIE356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert , Colt Grandstaff

Jun 09, 2023

LISIE356 responded

I’m still waiting for your call so I can take in my car for the repairs.

Jun 09, 2023

LISIE356 responded

I’m waiting for your phone call to take my vehicle in for the two repairs it has to be done

Jun 09, 2023

LISIE356 responded

I’m waiting for your response

May 31, 2023

Dealership Rating
Employee Rating

Shahat is a man of his word. No surprises at the delivery. Thank you very much. More

by DSPARKS7827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 31, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2023

Dealership Rating
Employee Rating

I am completely unimpressed with the customer service follow-up we have received with a handful of issues after purchase. Responses are not timely. It seems that there are a lot of excuses. Also, in t More

by BEEP1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jessica Phillips, Chad Covert, Jordan Christian , Colt Grandstaff

May 31, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience

May 18, 2023

Dealership Rating
Employee Rating

I got the help I needed and they helped with making it possible for me to get a car. More

by JALYMARTINEZ02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 23, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Lorri was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

May 08, 2023

Dealership Rating
Employee Rating

I am dissatisfied because I have reached out several times to Colt regarding him obtaining the service record regarding the poor brakes that are currently on my vehicle that he promised to look into and More

by MIMIBBY2812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chad Covert , Colt Grandstaff

May 11, 2023

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

May 04, 2023

Dealership Rating
Employee Rating

I feel good People take care of their costumers it was a good experience Excellent. I love my 2023 4Runner. I recommend Heiser Toyota More

by RAM28FLY@GMAIL.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Phillips , Jessica Phillips

May 04, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 01, 2023

Dealership Rating
Employee Rating

James was a grate salesman. I will always go back to him for vehicles. This is the second vehicle I have bought from him and will continue buying from him and heiser toyota More

by angelo.gagliano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roger Droukas, James Hicks III

May 04, 2023

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 18, 2023

Dealership Rating
Employee Rating

I was lied to about $1,500 diamond coating on van. They claimed it took only 20 minutes to apply inside and out. It's not possible. It takes several hours to apply coating to the outside, including th More

by SUSIEANNO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pat Pomeranz , Colt Grandstaff

Apr 19, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

April 06, 2023

Dealership Rating
Employee Rating

very convinient. . they help me in all sorts of things even dropped my car to my house More

by ODI.ABDULMUQEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2023

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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