Lou Germano | Page 28

Bob has always taken very good care of my company needs when he comes to purchasing vehicles. We have bought many vehicles from bob and Denooyer Chevrolet and have always been extremely pleased. when he comes to purchasing vehicles. We have bought many vehicles from bob and Denooyer Chevrolet and have always been extremely pleased. More

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Great dealership and a great team. Very friendly and knowledgeable. Found the vehicle I wanted and took delivery in less than 3 days. The communication between the DeNooyer team and myself was secon knowledgeable. Found the vehicle I wanted and took delivery in less than 3 days. The communication between the DeNooyer team and myself was second to none. I highly recommend buying a vehicle from this dealership. More

by MTIERNEY60 Verified Customer Verified Customer

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Chris was very straight forward and helpful Lou was also helpful in securing loan and maintenance program no pressure was applied to me to make this deal. helpful in securing loan and maintenance program no pressure was applied to me to make this deal. More

by rickkknott Verified Customer Verified Customer

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Great service. Staff was very helpful and friendly. Joe worked well with me, picking a truck and helping me get squared away. Would gladly do business with this business and people again. worked well with me, picking a truck and helping me get squared away. Would gladly do business with this business and people again. More

by PJCAMPBELL83 Verified Customer Verified Customer

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Sales- Dan Tran was very energetic and remained courteous throughout the sales process. He understood the vehicle I wanted and notified me when it was at the dealership. Very easy to talk to and was able to throughout the sales process. He understood the vehicle I wanted and notified me when it was at the dealership. Very easy to talk to and was able to help Me with my selection. Chris Armando helped get me in the vehicle at the end of the day. Chris too was energetic and a pleasure to deal with - this was a no stress sale and although I parted with my Money I felt that I was getting a good experience - One that built my confidence in the dealership. More

by 1225SGRAHAM Verified Customer Verified Customer

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We worked with Frank in Sales who was competent and helpful. He helped us find a truck that met our needs and at a price point that we were comfortable with. Lou in the Finance department was very frie helpful. He helped us find a truck that met our needs and at a price point that we were comfortable with. Lou in the Finance department was very friendly and easy to work with as well. We did have some hiccups along the way that were frustrating and had us reconsidering our purchase. The dealership lost one the keys to our trade in; we were lucky that it was the spare set. Next, when we went to fill out the paperwork, our zip code was wrong on the majority of the forms. Therefore, we had to wait for the forms to be reprinted with the correct information. Lastly, the truck we purchased had previously been owned by a smoker and we were assured that the smoke smell would be gone by the time we picked it up, it was not and the truck had not been properly cleaned either. Hence, we were not able to bring the truck home the day we planned on since they had to clean and "bomb" the truck to get the smell out. We were given a courtesy vehicle to take home while this happened. However, we were not happy about the situation, extremely frustrated, and even reconsidered our purchase. Joe and Heath, on the delivery team, saved this sale for us, especially Joe. He worked with us to resolve the issues we faced and made sure that we were compensated for the frustration and inconvenience that we went through. Joe even called us the morning of our second appointment to pick up the truck to assure us that the truck was clean and smoke free. When we picked up the truck the smell was gone and it was cleaned. We would give Joe an A++ for the effort he put in and how he helped resolve the issues. Overall, we are happy with the purchase, but we would have preferred not to have encountered all the frustrations along the way. We would recommend DeNooyer Chevrolet with caution due to the problems we faced. More

by cmart00712 Verified Customer Verified Customer

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Chris Magnano and Tim Rigney were awesome to work with. There professionalism was second to none and didn't make it feel like I was working with sales people... Clearly they are working for commission but There professionalism was second to none and didn't make it feel like I was working with sales people... Clearly they are working for commission but they made priority number one the customer experience and finding a solution rather then creating a problem. I enjoyed working with them and I can happily say that I am in a vehicle I was searching long and hard for at a reasonable price. Thank you fella's. Lou in finance was very knowledgeable and did a great job at setting expectation when trying to add bumper to bumper warranties and service packages. He had knowledge of dozens of lenders and what would work best for me. My only issue was, my wife couldn't come as she is 39 weeks pregnant and was home with a 17 month old so she wanted to be in the loop via conference call and he was a little snippy towards her rebuttle questions. They are both alphas and it was apparent during this 15 minutes. Personally, as someone who was in his presence. I appreciate him showing me all the options and never felt like he was trying to sell me on something, just wish he had a cooler head with combative questions. This is a big investment. I will recommend Denooyer to everyone thought and specifically Chris Magnano and Tim. Appreciate you guys and look forward to seeing you in the years to come. More

by moschouris7 Verified Customer Verified Customer

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Very good experience.have a few issues with the truck. Tryed to get a loaner but was told he went home at 4pm .you really need to have someone there later for us working people. Also asked for no more the Tryed to get a loaner but was told he went home at 4pm .you really need to have someone there later for us working people. Also asked for no more then 2 credit checks and there were 4 or 5 done. More

by THOMSCHMIDTS62 Verified Customer Verified Customer

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Excellent service! Everyone there goes above and beyond expectations.... Its always a pleasure buying all my vehicles from you guys.... This has been the fifth car my family has purchased expectations.... Its always a pleasure buying all my vehicles from you guys.... This has been the fifth car my family has purchased More

by PW42581 Verified Customer Verified Customer

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Thank you for all your help our sales associate Andy was very professional and caring. I would recommend DeNooyer to my friends and family it was a very pleasant experience very professional and caring. I would recommend DeNooyer to my friends and family it was a very pleasant experience More

by Mary Verified Customer Verified Customer

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