Louis Kaissieh | Page 5

** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More

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From the moment we walked onto the lot we were greeted and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the best experience I think I could have. I would highly recommend this dealership and their staff More

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Customer care is a priority and I enjoyed my experience purchasing my new vehicle from this dealership. purchasing my new vehicle from this dealership. More

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I had been in touch with John through email and he was giving me prices on different cars. He priced me on an Ascent and I was very happy with the price. I told him immediately I was interested and then c giving me prices on different cars. He priced me on an Ascent and I was very happy with the price. I told him immediately I was interested and then called him to verify the price and make sure it was there before I drove 50 minutes. Once I got there I met with him and test drove the car. Fell in love with the car. John then printed out the total price and he had made a mistake with the price. Not just once but TWICE. I was very disappointed because the main reason I drove out there was for the price of the car. I asked to speak to a manager who was rude about it and wouldn’t meet me at the price that was quoted to me over email and over the phone. *I understand mistakes happen but I called to reassure and double check the price before I headed that way. At the end of the day, I did get the car and am very happy with the car I got. But I wasn’t 100% satisfied with the staff and how they handled the situation. More

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We purchased our 2022 Subaru Forester Sport from Ralph Kurland at Subaru of Kennesaw. In this market I was expecting to have to fight over PPI addons, dealer markups, private financing, and employer relat Kurland at Subaru of Kennesaw. In this market I was expecting to have to fight over PPI addons, dealer markups, private financing, and employer related discounts but at each of the expected hurdles it was no issue at all. Every step of the process was extremely easy and pressure free, even the pitch for the extended warranty was no pressure at all. I am very satisfied and feel like I was treated like a human being. Every dealer experience should be like this from customer relations to sales to the business manager I spoke with, they were all perfect. As an aside Subaru built our vehicle in very short order, we cancelled our Ford after it became apparent we'd be waiting another year and Subaru delivered in almost exactly 3 months. I am not a Subaru return buyer but I will be now. More

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Travis was great to work with start to finish during my car buying experience. He always responded very quickly. Kept me up to date on the arrival of my car. He was very friendly and professional. This was car buying experience. He always responded very quickly. Kept me up to date on the arrival of my car. He was very friendly and professional. This was my 4th new Outback I have bought from this business and probably the easiest. I’d reach out to Travis in the future. Thanks! More

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Friendly, concerned about customers experience, very efficient in everything they do from sales to service. efficient in everything they do from sales to service. More

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My car buying experience with Ralph Kurland and Bill Scarbrough was exceptional. To the extent that I've purchased 2 brand new Outbacks from them since 2019. Plus I brought my partner in to purchase a v Scarbrough was exceptional. To the extent that I've purchased 2 brand new Outbacks from them since 2019. Plus I brought my partner in to purchase a vehicle from them as well. Ralph is a true professional. He does not pressure and always keeps the customers interest in mind. I had a remarkable experience working with him and will continue to purchase vehicles from him. Thank you Ralph you rock! The service department on the other hand is a mess and is a nightmare to deal with. I will unfortunately have to write a negative review on the SERVICE department. My experiences so far since 2019 have been unacceptable. I will not take my vehicles here for service and I recommend you do not use this department either. Multiple times, I've had to bring my car back on several separate occasions for an issue that I identified, and was told it would be fixed and was not. I am disappointed with the customer service of the service department. Overall, I recommend this dealership for purchasing a new or used vehicle. Just don't bring it back for service. More

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We have now purchased 4 Subaru Crosstreks from Subaru of Kennesaw since 2014. As always they are very honest from the first point of contact to the second we leave. Friendly,courteous,and willing to do what Kennesaw since 2014. As always they are very honest from the first point of contact to the second we leave. Friendly,courteous,and willing to do whatever it takes to win your business. Ralph Kurland is a top notch salesman. Call him; you won’t be disappointed. More

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Fantastic, hassle free car buying experience. Ralph and the sales team were very helpful without any high pressure sales stuff. Everyone we worked with at the Kennesaw location was great. Highly recommend the sales team were very helpful without any high pressure sales stuff. Everyone we worked with at the Kennesaw location was great. Highly recommend this dealer. More

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