Lucy Aguilar

excellent service, excellent communication, excellent explanation of the repair it was done, nice to hear and see a complete service in video reporting. explanation of the repair it was done, nice to hear and see a complete service in video reporting. More

by vmaksi1 Verified Customer Verified Customer

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What in for an oil change and I’m glad I did because they discovered that all of my tires were almost bald and I didn’t notice. discovered that all of my tires were almost bald and I didn’t notice. More

by ERIC@CFAPRMO.COM Verified Customer Verified Customer

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I had a 9 am appt for a simple oil change and sat and waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! waited over 3 hrs. Ridiculous ! If they are that busy hire more help or do a better job of scheduling ! More

by gatorhanon Verified Customer Verified Customer

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Very organized and everything online. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. Nice to have a UBER drop off and pick up. Brooke was very professional and on top of what was going on. More

by GPR Verified Customer Verified Customer

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It was such a luxury to have my recall part installed at my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. my home so I didn’t have to drive 40 minutes to BMW. The gentleman that came out was very personable, knowledgeable, and efficient. More

by JOYFORSTER Verified Customer Verified Customer

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Professional and friendly. - very knowledgeable- was right on in projecting time frame for service completion - very knowledgeable- was right on in projecting time frame for service completion More

by s.chase Verified Customer Verified Customer

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Once again excellent service by Maria & the team. They never fail. Consistency is amazing. Wow They never fail. Consistency is amazing. Wow More

by CONSTANTINO.PAMELA Verified Customer Verified Customer

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scheduled an oil change with BMW of Sarasota a month in advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me kn advance and arrived on time for my appointment. After waiting over an hour, someone finally came over to speak with me. I assumed it was to let me know the service was done — only to find out that they hadn’t even started it. The explanation? A lot of people had shown up that morning needing oil changes before the Thanksgiving holiday, and they were trying to squeeze them in because they were traveling. The issue is: I had an appointment. They didn’t. That’s the whole point of scheduling — especially when your time matters. Then I was told I would have to leave my car there for the rest of the day and come back later. I specifically scheduled a service appointment to avoid needing a loaner or arranging transportation. But when I asked about a loaner, they couldn’t offer one because they had already given them all away. To make matters worse, during my wait someone approached me about a windshield replacement. They suggested I call my insurance company and claim the damage was “just discovered today” — essentially asking me to commit insurance fraud. That was not only unprofessional but extremely concerning. Overall, the experience felt poorly managed and, frankly, shady. I expected better communication, scheduling integrity, and professionalism — especially from a BMW dealership. More

by Laurie.simonds Verified Customer Verified Customer

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Had bad tire and service department helped me out with quick service on an emergency basis quick service on an emergency basis More

by RICK Verified Customer Verified Customer

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I just did write very positive review on Carlos and then is disappeared before I finished is disappeared before I finished More

by MJYUNGER2 Verified Customer Verified Customer

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