Luis Castillo | Page 10

This is the second time I have had my 2020 Honda Accord in Service for issues and both times, I have been charged. Keep in mind, that it is still under the 36K or 3 year warranty. The first time the emer in Service for issues and both times, I have been charged. Keep in mind, that it is still under the 36K or 3 year warranty. The first time the emergency brake pull/button located near the gear shift malfunctioned. I was told that some coke or something caused it to malfunction and I would be charged $400+. Most recently, my warning lights on my dashboard came on (it seems like all of them). I was told that my front camera had come out of alignment. No accident or no signs of a crash. Anything like a rock or bump in the road could have caused it. I was told that would cost me $290 to get it aligned. Warranty or is it charge whomever you can. Camera out of alignment with no signs of a crash, seems like Wolfchase Honda is out to make money other than to warranty work. Very unhappy with the service department. More

by CYNTHIA6422 Verified Customer Verified Customer

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A great experience purchasing a new car! Our salesman was a pleasure to work with as he was friendly, fun and knowledgeable. The $500 off the sales price which my son won at the hole-in-one promotion wa was a pleasure to work with as he was friendly, fun and knowledgeable. The $500 off the sales price which my son won at the hole-in-one promotion was an added bonus. More

by DONNANOELK Verified Customer Verified Customer

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I strongly recommend Honda to anyone,All of them are I strongly recommend Honda to anyone, All of them are Very friendly, very professional and very knowledgeable. My family and I’m very happy to be a I strongly recommend Honda to anyone, All of them are Very friendly, very professional and very knowledgeable. My family and I’m very happy to be a Honda customer More

by MEJIA123 Verified Customer Verified Customer

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Everyone involved in the process was extremely kind and helpful from beginning to end. Helping me save money and find good deals in any way that they could. Ended up with exactly what I wanted and had a wo helpful from beginning to end. Helping me save money and find good deals in any way that they could. Ended up with exactly what I wanted and had a wonderful experience More

by KORDELLP Verified Customer Verified Customer

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Sales people were professional and helpful. They listened and sold me the car I was looking for. Dealership has always treated me with respect. Second car bought from them and maintenance department has look and sold me the car I was looking for. Dealership has always treated me with respect. Second car bought from them and maintenance department has looked out for my car. More

by LAUTUMN01 Verified Customer Verified Customer

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After purchase is where the issue begins. Dealership spends far too much time 'selling' ancillary items. A lot of client time wasted. At pickup, truck was not clean, tire pressures uneven, rubber mats spends far too much time 'selling' ancillary items. A lot of client time wasted. At pickup, truck was not clean, tire pressures uneven, rubber mats I had purchased were not in truck. Instead of taking care of this immediately, I was asked to get it washed, and take truck to the service department...myself! I wasted another hour! Very poor follow-up care! More

by ANSIN9 Verified Customer Verified Customer

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Luis was the best. Not pushy and willing to help. Thanks Luis. Very humble guy and was willing to help in any way. I’ve always been a Toyota person but Luis turned me onto Honda. Luis. Very humble guy and was willing to help in any way. I’ve always been a Toyota person but Luis turned me onto Honda. More

by MAKING685 Verified Customer Verified Customer

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Luis was excellent!! He was extremely knowledgeable and professional. I would definitely recommend him to anyone looking to buy a car, van, or truck in the future. professional. I would definitely recommend him to anyone looking to buy a car, van, or truck in the future. More

by JULIAMUNDERWOOD Verified Customer Verified Customer

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When I first spoke with Nina Hargrove Spears at Wolfchase Honda, I knew she was more than competent. We worked up some numbers on the phone on Friday, and then I came in on Saturday to get my trade appraised Honda, I knew she was more than competent. We worked up some numbers on the phone on Friday, and then I came in on Saturday to get my trade appraised and finish working up a deal on a new 2021 CR-V. I got there at 9:30 am and was greeted by Luis Castillo, one of the Salespeople there. I explained to him that I worked out some deals with Nina, and he was extremely respectful and helpful. He got the appraisal started and in 10 minutes the General Sales Manager was sitting across from me. Within 10 minutes, we had a deal. Luis helped expedite the initial paperwork, then it was time to do the final paperwork. It was refreshing to have that paperwork done in 10 minutes, thanks Reggie! Nina came out from her office to say hello, it was all very low key and comfortable. There was no pressure at any point, and I got a truly great deal. My hats off to the good folks at Wolfchase Honda. Thanks for a great experience! More

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First time buying a new car, the process was relatively quick and painless compared to my time buying a used car. I would recommend Wolfchase Honda. quick and painless compared to my time buying a used car. I would recommend Wolfchase Honda. More

by ROBERT Verified Customer Verified Customer

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