Luis Rivera | Page 14

Overall, it was good. However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that means whoever was changing the oil stripped the threads. The only place I have taken my car for an oil change since I bought it is Ray Chevrolet in Fox Lake, IL. They should be the ones that pay to replace the oil pan, not me. They are the ones that stripped the threads, not me. They are responsible for this. More

by ndlgraphics Verified Customer Verified Customer

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Luis always say my name as soon as I walk in. and tells me what is going to be done. and usually it is done when he says I really like working with him. he is the best. and tells me what is going to be done. and usually it is done when he says I really like working with him. he is the best. More

by rita Verified Customer Verified Customer

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I have had nothing but great experience's with ray chevrolet and their team. I’m a repeat customer because of Luis from service department. The whole team is great. chevrolet and their team. I’m a repeat customer because of Luis from service department. The whole team is great. More

by rennezamora Verified Customer Verified Customer

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Horrible customer service and workmenship, regardless of countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) a countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) and yet she chooses to ignore failed services which took three times to complete a simple oil change on a suv. Not for schedule reasons, but because of failed quality assurance protocols. Twice vehicle was leaking oil, once from the filter they put on, next from oil cap not put on correctly and oil exploded under the hood. The only person I have respect for at this time is Luis, who was the service writer, whom tried to appease the situation. Again, horrid service department, there was more to the story that went wrong and how we were left hanging with no vehicle and no updates by close of business. If this company really stands behind their service dept, then an owner or district manager should reach out to me More

by gordon.asher Verified Customer Verified Customer

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always ready to help on any of my questions or needs. They have kept my vehicle in great shape They have kept my vehicle in great shape More

by ettubru Verified Customer Verified Customer

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A few days prior to my scheduled service, I talked to Louis and set up my appointment. Friendly and polite as always. Oil change and tire rotation was done in a reasonable time frame. Louis and set up my appointment. Friendly and polite as always. Oil change and tire rotation was done in a reasonable time frame. More

by WENDILL Verified Customer Verified Customer

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I have owned Chevrolet Vehicles since 1988 and I presently use Ray Chevrolet Service for all of my vehicle needs. I feel very comfortable with the service department and confident the service for m presently use Ray Chevrolet Service for all of my vehicle needs. I feel very comfortable with the service department and confident the service for my vehicle is exactly what I require to keep my vehicle well maintained. The service department is very knowledgeable, and they do explain the services needed. More

by dlholem Verified Customer Verified Customer

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Knowledgeable and friendly staff. Have used them for repairs for many years. Would definitely recommend! Have used them for repairs for many years. Would definitely recommend! More

by dtrzaskowski Verified Customer Verified Customer

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We've worked with Ed Dembski for over 25 years. Deals though him are easy. Highly recommend you talk with Ed whether you need a new or used vehicle. Deals though him are easy. Highly recommend you talk with Ed whether you need a new or used vehicle. More

by BANASE Verified Customer Verified Customer

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The Service Coordinator was friendly and helpful. Very informed responses to my questions. A little upset that for advertising no appointment necessary, it took almost and hour and a half for the s Very informed responses to my questions. A little upset that for advertising no appointment necessary, it took almost and hour and a half for the service to be completed, and it was an oil change. The greeter in Service did look and comment that there were no other appointments for this time so I am not sure why it took so long. I could comment on the cost of the Cabin Air Filter. O'Reilly's has a store brand for $14.99 and Fram for $24.99 and the price I was quoted was $74.99. More

by KBRANDT98 Verified Customer Verified Customer

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