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Luis Rivera
374 Reviews
Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.
Read moreDealership Experience
10 yrs, 9 mos
Industry Experience
29 yrs, 6 mos
Specialties & Trainings
Se habla Español
374 Reviews
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374 Reviews of Luis Rivera
Verified Customer
December 05, 2024
Service is excellent! The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful in providing a time line when the services should be done. More
by 27HAGY
Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke
December 05, 2024
They got me in and out. The service was great and by it being the holiday time, I also received Free windshield blades. Ray Chevrolet also offers car port service. They gave The service was great and by it being the holiday time, I also received Free windshield blades. Ray Chevrolet also offers car port service. They gave us a $20 certificate to a bakery near by and also provided us with a ride there and back. Great service! More
by holtashanti
December 04, 2024
Nice and excellent service department. Provides great technical expertise and recommendations. Prioritize repair based on necessity. Provides great technical expertise and recommendations. Prioritize repair based on necessity. More
by Darek
Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling, Chris Freibauer, TJ Burke
December 02, 2024
Service received was great . Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost More
by squirrel77377
Other Employees Tagged: Jessica Holland, Liz Frohling, TJ Burke
November 20, 2024
This dealership is one of the best I have ever dealt with, I bought the car from here and I drive 65 miles one way to get it serviced because of the great customer service. with, I bought the car from here and I drive 65 miles one way to get it serviced because of the great customer service. More
by Orlando J Woods
Other Employees Tagged: Kyle Miller, TJ Burke , Hugo a really great sales person.
November 09, 2024
They did a great job, but it took longer than was planed. I also have to bring it back for a part they did not have in stock. I also have to bring it back for a part they did not have in stock. More
by Tenbanshee
Other Employees Tagged: Jessica Holland, Kyle Miller
November 04, 2024
Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More
by sdej22
Other Employees Tagged: Liz Frohling, TJ Burke
Dealership Inventory (357 Vehicles)
2026 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
